Opt in form errors and keeps info when input

  • Resolved twomixers

    (@twomixers)


    1 year, 10 months ago

    I am having an issue with the partner registration form for this. I am using DiviBuilder for the record. So currently the opt-in form does not accept it and says there is an error and to contact the site admin. Once this happens, the details input into the form will not delete nor will the form work. The affiliate page works as it should if I add a partner manually. I am also using WP Optimize but I have added /partner/ to the pages that shouldn’t be cached but I have heard that caching can cause these forms to not work. Do you have any ideas for what the issue could be?

    The page I need help with: [log in to see the link]

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  • Plugin Author itthinx

    (@itthinx)

    Hi there!

    We generally advise against using generic optimization plugins and recommend to use targeted optimizations instead. For example, great caching plugins that work fine include those listed under Persistent Cache Plugins and we include directions for some of them in the Troubleshooting section of the documentation.

    Anyhow, for your particular case which creates an error during the form submission, we would need to know about the error trace which is recorded in the site’s debug.log when you enable Debugging in WordPress. If you follow the instructions there and post the errors that appear in the debug.log, we can get a hint on what is causing the errors.

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