Opt-in field not working on checkout page

  • Resolved pnobecourt

    (@pnobecourt)


    6 months, 3 weeks ago

    When placing the order, customers are subscribed to the newsletter whether or not they have checked the opt-in checkbox.

    In the configuration of the WooCommerce integration on Brevo, the opt-in is however activated.

    Any idea what could be the cause?

    WordPress, WooCommerce and Brevo for WooCommerce are all up to date.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I can confirm this issue too. I notice that when setting the subscribe event to order completed you get that customers are subscribed to the newsletter whether or not they have checked the opt-in checkbox. When you change it to order created customers are not subscribed to the newsletter (just email stored) whether or not they have checked the opt-in checkbox. I guess there is a bug in this somewhere.

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hello,

    Thanks for contacting us!

    Currently, the contacts getting subscribed if they are registered customers, meaning they have created an account.

    On the other side, if they purchased a product without creating an account (as Guest customer), they will be imported and blocklisted.

    We’re currently reworking the synchronisation method. There may be changes in the future.

    I remain at your disposal for any information.

    Alexis

    As you can read in your company’s blog https://www.brevo.com/de/blog/dsgvo-konforme-newsletter-anmeldung/ this is against the law in the EU (GDPR).

    Google and Facebook have had to pay millions for such misconduct.
    We will no longer use the plugin, although I assume that Brevo, in conjunction with the paid subscription, is liable for the misconduct.

Viewing 3 replies - 1 through 3 (of 3 total)
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