Error Retrieving Double Optin Check

  • Resolved Howdy_McGee

    (@howdy_mcgee)


    2 years, 7 months ago

    Hello,

    My logs keep reporting the following issues:

    ERROR api.list :: Error retrieving list for double_optin check
ERROR order_submit.error :: addStoreOrder :: Error Code 503 ::  on 2238 in /wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    These are back to back – same time.

    Additionally, my subscribers keep getting immediately unsubscribed via “admin_action”. Under Audience we have “Visible, checked by default”. The account is connected and the Store has been synced. Any ideas why these errors are being generated?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support khungate

    (@khungate)

    Hi there, sorry to hear you’re having issues with the plugin, we want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (Log in to your store admin area, click WooCommerce -> Status -> Logs)
    – Are you seeing this behavior with all other plugins deactivated?

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Thread Starter Howdy_McGee

    (@howdy_mcgee)

    @khungate Thanks for the reply!

    – Up-to-date WordPress, plugins, and theme. Plugin version 2.7.2.
    – PHP Version 7.3
    – No logs that match the date of the Mailchimp errors.
    – Since the website is live, I have not gone this route since we figured it was an API issue based on the given errors.

    Please let know if there’s any other information you need to diagnose this issue!

    Plugin Support khungate

    (@khungate)

    Hi @howdy_mcgee, thanks for getting back to us with that information. Would it be possible for you to upgrade your PHP to 7.4 or greater? We can only support what Woo recommends at this time: https://woocommerce.com/document/server-requirements/.

    Thanks!

    Plugin Author ryanhungate

    (@ryanhungate)

    @howdy_mcgee also – this feels like an Akamai API gateway block. If you could please start with this wiki page, that should give us a better idea of what’s happening.

    Are you getting “some successes” and “some errors” or are they all errors in the Mailchimp logs?

    Plugin Support khungate

    (@khungate)

    Hi @howdy_mcgee, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 5 replies - 1 through 5 (of 5 total)
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