Opt-In Checkbox Not Showing for One Page Checkout

Hey there,

Thanks for reaching out to us. It looks like that’s an extension for WooCommerce. Can you provide the WooCommerce Status page information? That can be found in WordPress under WooCommerce in the left sidebar, then Status.

Other than the checkbox not showing when using that extension, does everything else with the plugin work as expected?

Thank you,
Opal

### WordPress Environment ###

Home URL: https://healthwonders.sg
Site URL: https://healthwonders.sg
WC Version: 3.1.2
Log Directory Writable: ?
WP Version: 4.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.24
PHP Post Max Size: 65 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1

SUHOSIN Installed: –
MySQL Version: 5.6.34
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.1.2
WC Database Prefix: wp_s3dwck_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

ManageWP - Worker: by ManageWP – 4.2.24
All-in-One WP Migration OneDrive Extension: by ServMask – 1.11
All-in-One WP Migration Unlimited Extension: by ServMask – 2.10
All-in-One WP Migration: by ServMask – 6.58
Child Theme Configurator: by Lilaea Media – 2.2.8.1
Divi Overlays: by Divi Life — Tim Strifler – 2.0.2
Easy Facebook Likebox: by Sajid Javed – 4.3.2
Elegant Themes Support: by Elegant Themes – 1.3
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.1.1.3
Imagify: by WP Media – 1.6.9.1
MailChimp for WooCommerce: by MailChimp – 2.0.2
User Profile Picture: by Ronald Huereca – 1.4.3
Monarch Plugin: by Elegant Themes – 1.3.21
PixelYourSite PRO: by PixelYourSite – 6.3.0
PixelYourSite Super Pack: by PixelYourSite – 1.2.1
Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.1
WooCommerce Stripe Gateway: by WooCommerce – 3.2.3
WooCommerce One Page Checkout: by Prospress Inc. – 1.5.3
WooCommerce URL Coupons: by SkyVerge – 2.5.1 – 2.5.2 is available
WooCommerce: by Automattic – 3.1.2
Yoast SEO: by Team Yoast – 5.5.1
WP-Memory-Usage: by Alex Rabe – 1.2.2
WP Rocket: by WP Media – 2.10.9

### Settings ###

API Enabled: ?
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #791 - /shop/
Cart: #792 - /cart/
Checkout: #793 - /checkout/
My account: #794 - /my-account/

### Theme ###

Name: Divi Child
Version: 3.0.16.1477651064
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 3.0.77
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

Everything else seems fine.

Hey,

Appreciate you posting that information. We do think that the MailChimp Support Team would be interested in taking a closer look at the API calls coming in and the content of the connected MailChimp account.

Can you write in to MailChimp support and to please include a link to this forum post? This is an article for contacting MailChimp Support.
https://kb.mailchimp.com/accounts/management/mailchimp-support-options

Thanks,
Opal

Hi Opal,

Thanks for the reply.

I don’t have access to MailChimp support. Is there anywhere else I can report this bug?

Jax

Hey Jax,

We went ahead and passed the feedback along for you.

Thank you,
Opal

Thanks Opal,

Any ETA on this bug fix?

Jax

Hey Jax,

Glad to help here! Unfortunately we do not have an ETA.

Thanks,
Opal

Hi Opal,

Thanks for your reply.

If I sign up for a paid account, will you help me fix it please?

Jax

Hey Jax!

I totally understand wanting to get this issue resolved ASAP. Having a paid MailChimp account would not affect resolution time. To clarify a bit, while we forum responders collect details and cases to pass along to our developers, we are not developers ourselves. This means that while we can certainly pass along new information to our developers, or request additional information on their behalf, we ourselves are not working on a fix and we would not be able to expedite a resolution.

Thank you,
Opal