Open in a new window instead of direct download

@cristianraiber-1 yes I have full admin access. Please let me know where to contact you. I can also provide you with admin access for your investigation.

@nonemauro – you can contact us here: https://www.download-monitor.com/contact/

@cristianraiber-1 thanks, I’ve sent you a message, look forward to your reply

Message received. Will reply from our private support channels.

@cristianraiber-1 hi sorry but it’s been two days and I haven’t yet received a reply. Normally I wouldn’t message you and just continue to wait, but this matter is quite urgent as the client is upset that the download plugin is still not working after almost two weeks time.

Hello @nonemauro ,

Sorry about that. Seems like we have some problems regarding mail delivery with our sending process. We fixed it now, can you be kind and try the process again with the contact for at https://www.download-monitor.com/contact/?

Thank you and sorry for this inconvenience.

Kind Regards!
Razvan

@raldea89 solved! it was the permissions.

@nonemauro great it is solved ??