Open Graph Not Showing preview Image of Whatsapp[android] only

  • Resolved SAM

    (@blogsaays)


    3 years, 8 months ago

    HI,
    I’m unable to see Open Graph image preview in whatsapp for all my POST URLs [ redundant link removed ].

    All our PAGEs are rendering image previews for WhatsApp but none of the POST gettings rendered. It suddenly started happening. I performed the following steps to debug.
    1. Checked at Facebook Open Graph Debugger and it’s absolutely working fine as expected.
    2. I cleared all kinds of cached and even disable it for testing, that also didn’t help.
    3. I read WhatsApp have an OG image: recommended size 400×400 but whatsapp resize automatically even its larger in OG image: also exceeds but it showing preview image in Whatsapp
    4. On iOS devices its getting rendered not on ANDROID

    looking forward to seeing some solution from you. Do you think this weird issue is from whatsapp or some OG

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support devnihil

    (@devnihil)

    @blogsaays Regarding WhatsApp, their image requirements and recommendations are different from that of Facebook. Unfortunately we were unable to find an official guideline for the image requirements for WhatsApp, but you can find some similar recommendations here: https://roei.stream/2018/11/18/ideal-open-graph-image-size-for-whatsapp-link-share/

    In the past it was recommended that the image needed to be under 300kb in size and 256x256px but not larger than 400x400px. We checked on the file you have set for the og:image and see that it is 361kb, so if you want the image preview to appear in WhatsApp we would recommend to try using an image that follows those recommendations.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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