Oops! We can’t connect with your cPanel. Please re-check the cPanel credentials

Please share your cPanel URL.

cpanel.epizy.com:2083

@evanmcgregor I tried to access https://cpanel.epizy.com:2083
Google chrome returns ERR_CERT_AUTHORITY_INVALID, which means no valid SSL installed on this URL. Please request your web host for an SSL secured URL to access your cPanel. All standard hosts provide this at no extra cost.

Okay. I’ll ask them, but what happens if they cannot do so?

@evanmcgregor Our plugin uses cPanel API for automatic installation. cPanel API requires to be connected over SSL. So we don’t have an alternative.

If your host can’t do so, Auto-Install Free SSL will issue and renew SSL automatically but you need to install the SSL manually. Please set ‘Is your web hosting control panel cPanel?’ to NO in the Basic settings. Then in the dashboard, you’ll get the option to fill in your domain information like domain name, domain alias, document root.

Oh okay. I used to use that though and that didn’t work either…

• This reply was modified 4 years, 4 months ago by evanmcgregor.

No activity in last one month. So marking it resolved.

• This reply was modified 4 years, 3 months ago by Anindya Sundar Mandal.