Oops Technical Error

Hi @woohoowebsites

I understand that you got the error notice:

Oops Something Went Wrong. This may be because of a technical error we’re working to fix. Please try reloading this page

Could you please navigate to your WP Admin options page here: yoursite/wp-admin/options.php and then look for this field name: wc_facebook_external_business_id

Usually, the value will be like: storename-dfsdc3lck9k6q

Please try to remove anything else just the storename.

And then please try to re-connect again and let me know how it goes.

Thanks for the reply. I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id or storename written. Kirsten

I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id or storename written

Interesting. That option should be there, even if you’ve not managed to connect yet. It looks like so:

https://d.pr/i/AFe9Tx/oxE9FTjXrg

Did you try using Cmd+F or Ctrl+F in your browser to search for that?

Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

Thanks!

Yes I did a search for it and noting came up. Here is my status report :

### WordPress Environment ###

WordPress address (URL): https://0teedesigns.com.au
Site address (URL): https://0teedesigns.com.au
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: FyY_
Total Database Size: 37.13MB
Database Data Size: 26.22MB
Database Index Size: 10.91MB
FyY_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
FyY_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
FyY_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
FyY_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_actionscheduler_actions: Data: 2.05MB + Index: 1.11MB + Engine InnoDB
FyY_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_actionscheduler_logs: Data: 1.17MB + Index: 1.61MB + Engine InnoDB
FyY_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
FyY_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_options: Data: 9.02MB + Index: 1.06MB + Engine InnoDB
FyY_postmeta: Data: 6.47MB + Index: 4.66MB + Engine InnoDB
FyY_posts: Data: 6.05MB + Index: 0.88MB + Engine InnoDB
FyY_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
FyY_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
FyY_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
FyY_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
FyY_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
FyY_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FyY_wc_product_meta_lookup: Data: 0.30MB + Index: 0.44MB + Engine InnoDB
FyY_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_wow_fmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wp_floating_menu_custom_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_wp_floating_menu_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FyY_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FyY_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 1464
custom_css: 1
iksm: 3
nav_menu_item: 79
page: 19
post: 9
post_grid: 2
product: 71
product_variation: 2162
revision: 105
sp_wps_shortcodes: 1
wp_block: 5
wpforms: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Blocks Animation: CSS Animations for Gutenberg Blocks: by ThemeIsle – 1.0.6
Bluehost: by Bluehost – 2.5.5
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.2
Child Theme Wizard: by Jay Versluis – 1.4
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.8
Color and Image Swatches for Variable Product Attributes: by Phoeniixx – 2.0.6
Creative Mail by Constant Contact: by Constant Contact – 1.3.4
Disable Right Click For WP: by Aftab Muni – 1.1.6
Facebook for WooCommerce: by Facebook – 2.3.2
Float Menu Pro: by Wow-Company – 3.6.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69
Iks Menu: by IksStudio – 1.9.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.9
Social Slider Widget: by creativemotion – 1.9.4
Jetpack by WordPress.com: by Automattic – 9.5
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.10.6
Post Grid by PickPlugins: by PickPlugins – 2.1.1
Preloader Plus: by Massimo Sanfelice | Maxsdesign – 2.2.1
Printful Integration for WooCommerce: by Printful – 2.1.21
Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.0
TheWPHosting Social Media Icons Lite: by akhlesh-nagar
a.ankit – 1.6

Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.6
Product Slider for WooCommerce: by ShapedPlugin – 2.2.10
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 5.1.0
WPForms Lite: by WPForms – 1.6.5
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Float Menu Lite: by Wow-Company – 3.4
Gutenberg: by Gutenberg Team – 10.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster: by OptinMonster Team – 2.2.0

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.6
SSO: by Garth Mortensen
Mike Hansen – 0.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #28 - /shop/
Cart: #29 - /cart/
Checkout: #30 - /checkout/
My account: #31 - /my-account/
Terms and conditions: #65 - /terms-conditions/

### Theme ###

Name: Virtue Child Theme
Version: 1.0
Author URL: https://0teedesigns.com.au
Child Theme: ?
Parent Theme Name: Virtue
Parent Theme Version: 3.4.4
Parent Theme Author URL: https://kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: virtue/woocommerce/archive-product.php
virtue/woocommerce/content-product.php
virtue/woocommerce/content-single-product.php
virtue/woocommerce/loop/loop-end.php
virtue/woocommerce/loop/loop-start.php
virtue/woocommerce/loop/price.php
virtue/woocommerce/loop/rating.php
virtue/woocommerce/loop/sale-flash.php
virtue/woocommerce/single-product/add-to-cart/external.php
virtue/woocommerce/single-product/add-to-cart/grouped.php
virtue/woocommerce/single-product/add-to-cart/simple.php
virtue/woocommerce/single-product/add-to-cart/variable.php
virtue/woocommerce/single-product/price.php
virtue/woocommerce/single-product/product-image.php
virtue/woocommerce/single-product/product-thumbnails.php
virtue/woocommerce/single-product/sale-flash.php
virtue/woocommerce/single-product.php
virtue/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
virtue/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
virtue/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 3,775
Oldest: 2021-02-20 05:25:40 +0000
Newest: 2021-03-21 20:14:48 +0000

Failed: 1
Oldest: 2021-02-19 03:23:48 +0000
Newest: 2021-02-19 03:23:48 +0000

Pending: 4
Oldest: 2021-03-22 11:52:52 +0000
Newest: 2021-03-28 20:14:48 +0000

### Status report information ###

Generated at: 2021-03-22 14:38:51 +11:00

Sorry I opened the options.php in a code editor. No wonder I couldn’t find it. I will try again and see what happens. Kirsten

Unfortunately it is still not working. I removed the storename but it seems to reappear each time. Kirsten

Hey, Kirsten!

Thank you for trying out our suggestion!

One thing we have not yet checked, but that can often cause the “Oops, something went wrong.” error is the default currency set in your WooCommerce store. From the System Status Report you’ve shared with us, I see that it’s currently set to AUD, which should cause no problems as it’s in Facebook’s list of supported currencies.

However, can you try temporarily switching the currency to USD, CAD, GBP, or EUR just to establish the connection, and then switching back to AUD once that’s done. We’ve seen others find success with this method, so can you see if that will work in your case?

Thanks Cara, unfortunately changing the currency didn’t help either. Kirsten

Howdy @woohoowebsites,

Can you clarify for us if the wc_facebook_external_business_id at options.php is set to the correct, full business ID? Sorry if this was unclear, but it’s best to set this option to include the entire business ID found in your Facebook Business Manager.

If that doesn’t solve it, please reset the plugin completely following the steps on this page and reconnect to Facebook.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.