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Same Issue here.

Hi there @nebuleux and @hardik18882

I’m sorry to hear that you’re running into this error following the update! This error typically relates to a permission issue within your Facebook business settings.

As a starting point, I would recommend clicking the “Contact us” link in the lower-left corner to be put directly in touch with the Facebook team, who can help you sort this error out.

Could you please let me know how this goes?

Thanks,

Jennifer

So, we wound up attempting form a secondary account, full permissions across all pages no dice with the woocommerce plugin. To be extra sure, updated TLS and php, still no dice.

Attempted to integrate both with original account and the “test” account with another service that also integrates with pixel and business manager, and it is integrating.

The issue still appears to be with the api and the plugin itself as with the other party tool I am able to at least integrate another business solution (which I use on the road) without any issue.

I am trying the suggestion from another post, attempting to find a copy of the 1.9.11 download to see if that has any effect.

Hi @nebuleux,

Thanks so much for trying that out for me. If you would like to try downgrading the plugin, you can access the previous version to 2.0.0 (1.11.14) here: https://cloud.skyver.ge/yAuboD79

Before you do so, I’d also like to try resetting the plugin back to a fresh install, which will remove the existing settings. You can do this by installing this small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button there, and then navigate back to the Facebook for WooCommerce plugin settings screen to connecting again.

Could you please let me know if you are able to reconnect afterwards?

Thanks,

Jennifer

Update,

I did go back and fine an earlier version, Pre 2.0 to get connected, the old wizard works.. kind of. But attribute information gets lost, items with variations will only show one at a time.

I downloaded 1.11.14 (2.0.0) and the tools plugin to clear facebook data and was able to reconnect. That part is working fine, however still seeing product sync issues, partial information, single variants showing as full items.

It’s getting there but it looks like the translation to the catalog on facebook still requires some re-tweaking.

Example, I have an item that up until the latest editions were showing properly with pricing, all variants, even prices by variant.

Now, for example “Dangle Earrings” with a couple variants, Blue stones, red stones and green stones. On sync 1, only the blue stone would show, but a button (in text only) shows for other variants, but no details.

The next time I sync, it might override and I see the green stones.

Hi @nebuleux,

I’m glad to hear that you were able to get re-connected after downgrading. Were you able to give the settings reset plugin a try in the current version before you downgraded?

Regarding the current sync issues, would you be able to send me a link to this product on your site, as well as on Facebook so that I can take a closer look at this?

Thanks,

Jennifer

Jennifer, unfortunately, even when clearing out settings, the same issues occur with the new plugin and the permissions. The earlier version at least allows connection to page and pixel. Despite the product sync issues (which at one point did succeed with sync, but not in recent times)

On Page:
https://nebuleux.com/product/pride-bracelet
On Facebook:
https://www.facebook.com/commerce/products/3327208817340570/?rt=9&referral_code=page_shop_tab&ref=page_shop_tab

Hi @nebuleux,

Sorry to hear that the reset didn’t make a difference. We’ve had some other users also reporting that they are seeing the same issue in the current version, and we are working closely with the Facebook team to get this resolved as quickly as possible.

Would you please reach out to our support team through our site, sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?

What we’ve seen so far is that this is most likely a permission issue that we may be able to suggest steps to resolve manually. To look into this further, we would need a small custom code snippet to be installed on the site to gain additional debugging output on the error screen. Please also let me know if you’d like to try this in case I can help further while we wait for Facebook to investigate!

Thanks,

Jennifer

Hey @nebuleux,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

Thanks,

Jennifer