Oops, something went wrong.

Hey @nimonogi ,

Thank you very much for reaching out to us! Sorry to hear that our plugin is causing you this issue!

Our team is working with Facebook to further investigate and resolve this issue the soonest possible. We’ll make sure to reach out to you as soon as more information is available. In the meantime, I’d really appreciate if you can let me know if you’ve encountered any other errors relevant to the reconnection issue that you’re currently facing?

Looking forward to your response.

Best regards,
Pit

Is there any update on this? I just updated the WooCommerce Plugin and now its asking me to reconnect Facebook but as Pit described I get a “Oops, something went wrong.” when i try to go through the steps on Facebook to connect. It happens on Step 3 when it tries to ask me to give permission of my Facebook & Info.

Hey @vemarketing ,

Thank you very much for your response and I’m really sorry to hear that our plugin isn’t working as expected on your end.

Our team and the Facebook team have been working together the past couple weeks as we help Facebook release a number of changes that should improve these issues. If even after updating to Facebook for WooCommerce v2.0.1 you aren’t able to connect, I’d recommend rolling back to the previous version as described here.

Would you please let me know if the issue seems to persist even after updating to the latest version if you haven’t already done so?

Looking forward to your response.

Best regards,

Pit
SkyVerge

• This reply was modified 4 years, 3 months ago by Pit Bozionelos.

Hi, @pitbozionelos,

I have the same problem as described in the first post of the topic – after update to the latest version of the plugin (v2.0.1) I am not able to re-connect and I’m getting this error message again and again:

Oops, something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page

Hey @yordantotev

Thank you very much for reaching out to us!

I’m afraid a number of merchants have reported connection issues like the one you’re experiencing – I’m so sorry about that! We are working closely with Facebook to identify and correct these issues in their connection process.

To assist with their troubleshooting, would you be willing to share the email address used for your Facebook account and your Business Manager ID? If so, could you please contact us directly so we can exchange that information securely?

Cheers,
Steve

Hey @nimonogi,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Ian

I have the same problem… Allowing WooCommerce to manage my bussiness doesn’t resolve it…

• This reply was modified 4 years ago by manofice.