Onpage settings not saving with custom roles

  • Resolved infosws

    (@nicksws)


    2 years, 9 months ago

    Hi,

    We have several websites using Rank Math where the client has a custom role (copy of editor role with additions/removals).
    On all websites, the custom role has the onpage permissions and can see them but they’re not saving when the item is updated.
    e.g. focus keyword and robots meta tick boxes aren’t saved.

    We have to give them the standard editor account which then gives access to too much.

    I think this issue was raised about 1.5 years ago and fixed but is an issue again?

    We have the latest Rank Math version 1.0.83.

    Thanks.

    • This topic was modified 2 years, 9 months ago by infosws.
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  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @infosws,

    Thank you for contacting the support.

    Could you please check if there are any errors listed in the browser’s console while updating the posts? If yes, please share a screenshot of the error.

    Also, if you’re using a firewall, please whitelist this route and see if that fixes the issue:
    /wp-json/rankmath/v1/updateMeta

    You can refer to this tutorial guide for more details:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Looking forward to helping you.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello,

    Thank you for your patience.

    Assuming you are using the latest version of all the plugins, themes & WordPress and the issue is resolved, we are closing this topic.

    If that is not the case, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Onpage settings not saving with custom roles’ is closed to new replies.