• Resolved evensismedia

    (@evensismedia)


    Hello Ryan,
    I also have the problem that my customers have marked the optin field at checkout, but they are not subscribed in Mailchimp.
    I have the latest 2.4.1 version of this plugin. What is the solution for this issue?
    Regards,
    Vincent

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @evensismedia the link you’ve provided is doing something strange with a verification redirect – so I didn’t keep going but I would ask you a question first about the scenario. Can you please turn on your DEBUG logs in the plugin, so we can see what’s happening in the submissions for each user? Maybe test a couple and show me what that says by sending the result to ryan (at) vextras.com?

    Thread Starter evensismedia

    (@evensismedia)

    Hi Ryan,
    Sorry in the meantime our site was hacked, but it has been cleaned again.
    I have tuned on DEBUG logs and will wait for some new entries to send to you soon.
    Regards,
    Vincent

    Plugin Support khungate

    (@khungate)

    Hi @evensismedia, we just wanted to check back with you to see if this was still a problem with our latest plugin (2.4.3 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    Hi @evensismedia, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)
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