Only Test emails is being sent

  • Resolved yuehlia

    (@yuehlia)


    1 year, 7 months ago

    Hello,

    We recently faced an issue with Offload SES, it doesn’t send emails at all (Not even queued). But when trying to send a test email it ends it normally and we receive it in our inbox.

    I have checked the setup (IAM user / CNAME records to verify domain and email) but no luck, we can’t make this work at all

    I have a staging site, and the plugin is working fine.

    • This topic was modified 1 year, 7 months ago by yuehlia.
Viewing 5 replies - 16 through 20 (of 20 total)

  • Thanks, it reported several lines so I will disable them and report back.

    Yes, I’m glad you mentioned the mu-plugins directory because that’s a neat trick that could be useful in the future!

    As an idea for this plugin, perhaps it would help other users if you could detect if the wp_mail() function is not working and then e-mail the site administrator. There could be a “Debug” area of the plugin that could run these commands or something similar. ??

    I’ll let you know, thanks again!

    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @asheroto,

    Thank you for your suggestion! We have reported it internally for review and further consideration.

    Thanks again for your help. Turns out the conflict is caused by this plugin

    Disable WordPress Update Notifications

    Once I disabled it I no longer had that message.

    Is there something I should tell the developer of that plugin to avoid conflicting with your plugin? Or is there no way to avoid it?

    Is it just the way that a plugin is using the wp_mail function? How do other plugins email without issue while some fail? You mentioned it being overridden?

    • This reply was modified 1 year, 2 months ago by asheroto.
    • This reply was modified 1 year, 2 months ago by asheroto.
    • This reply was modified 1 year, 2 months ago by asheroto.
    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @asheroto ,

    Thanks for the additional information. I checked their plugin and it looks like they’re loading the pluggable file directly.

    It isn’t recommended to require that file inside a plugin. All functions inside the pluggable.php file are overridable. If a plugin requires it (like their plugin), other plugins won’t be able to override the functions inside it (including wp_mail).

    I would recommend asking them if it’s possible to not include the pluggable.php file directly in their plugin.

    “Is it just the way that a plugin is using the wp_mail function? How do other plugins email without issue while some fail? You mentioned it being overridden?”
    — I couldn’t say for sure how other plugins send their emails, but it’s possible that they are using their own function to send emails and they bypass the wp_mail function.

    We also encountered an issue before where if a plugin is loaded first before WP Offload SES, and they are also overriding the wp_mail function, then their plugin would get to use wp_mail. This would mean WP Offload SES won’t work.

    Let us know if you have any other questions.

    Thanks for looking into this, your plugin works great! Appreciate the support.

Viewing 5 replies - 16 through 20 (of 20 total)
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