Only Showing Toll Overnight

You’ve not given enough info.

Have you tried enabling the ozpost ‘debug’ and comparing the quotes returned by the servers with the quotes being displayed?

Cheers
Rod

• This reply was modified 7 years, 8 months ago by Cronomic.

Hey Rod,

Sorry so when I add a large item (Rural Poly Pipe – (Green Line) that would require to be shipped via Toll it only displays Toll overnight option. I would be expected overnight to be one option with also a standard option for shipping?

The website in question is https://pipeonline.pipecowa.com/ I have enabled the debugger

Also is it possible to have a local pickup option?

Thanks for the help,
Shane

OK, so I went to your site, added this product, opted for the 200mtr version, and used 2000/Sydney as the destination.

The ozpost debug output shows the following possible methods:

(
[id] => TRDae
[carrier] => Transdirect
[description] => Allied Express
[cost] => 265.25
[days] => Mon 20th of Mar
)

[2] => SimpleXMLElement Object
(
[id] => TRDaei
[carrier] => Transdirect
[description] => Allied Express Insured
[cost] => 271.05
[insuranceIncl] => 5.80
[days] => Mon 20th of Mar
)

[3] => SimpleXMLElement Object
(
[id] => TRDtp
[carrier] => Transdirect
[description] => Toll Priority Overnight
[cost] => 345.70
[days] => Thu 16th of Mar
)

[4] => SimpleXMLElement Object
(
[id] => TRDtpi
[carrier] => Transdirect
[description] => Toll Priority Overnight Insured
[cost] => 351.50
[insuranceIncl] => 5.80
[days] => Thu 16th of Mar
)

)

I then went to the transdirect website, entered the same weight & dimensions as this product, entered the same postcodes (origin 6103/Welshpool, and the same destination 2000/Sydney, and was given the following options:

Allied Express
Toll Priority Overnight
Toll Priority Sameday/Next flight

All with optional insurance.

In other words, the ozpost options are the same as the options given directly from the TranDirect website. (for the same input data).

Your customers are able to select from the Toll Priority Overnight, and Toll Priority Sameday (next flight).

This suggests that you have the Allied Express method(s) disabled (the ozpost debug also confirms that you only have TransDirect CouriersPlease, Fastway and Toll enabled)

I have no idea what you mean by “with also a standard option for shipping” – If I take it to mean an Australia Post method, then these aren’t showing because Australia Post won’t handle parcels over 22kg. If I take it to mean another courier/method supported by TransDirect, then this will need to be something you’ll need to take up with them because ozpost can only supply the quotes that they provide. I suspect that the FastWay/CouriersPlease methods aren’t showing because they either don’t service the 6106 postcode area, or it could be that the parcel/item is considered to heavy or to large for them to handle.

Regardless of the cause or reason, you are simply being given the only valid method(s) possible for this item, to and from the postcodes used.

A different product, with different weights/dimensions to a different postcode could give different results.

As for a ‘Local Pickup’ option, this isn’t supported by the ozpost system for the simple reason it isn’t a ‘shipping method’, nor does it generally need a ‘real time quote’. Besides that, Woo (and all other eCommerce systems that I’ve developed for) already have this as a basic/standard/inbuilt option, so there is no need to replicate it. Woo calls this “Local Delivery (Legacy)”, but the same functionality can be achieved using the ‘Shipping Zones’ – Which is actually another reason why it can’t/won’t be part of the ozpost methods, because without further configuration options ozpost wouldn’t know what a ‘local zone’ actually means.

So basically, things are working as designed and as expected. It appear that you are expecting it to provide a quote that isn’t possible, and ozpost will never do that, ever.

Hope this makes sense?

Cheers
RodG

• This reply was modified 7 years, 8 months ago by Cronomic.

Thanks for the detailed response. I added Allied express and the option appeared. I will investigate on Tolls side what options should be available and get back to you if not being picked up by ozpost.

The local pickup works now thanks.

Is it possible not to do display shipping options till someone inputs their address first?

I’ve no idea why you would to to query Toll about this, the problem, if any, is something you’ll need to take up with TransDirect as it is their service/API that you/ozpost are using here. Ozpost doesn’t have any direct support for the Toll service (because they don’t have a an API for us to plug into).

As for the not displaying shipping option until someone enters their address, this is a function/feature that needs to be supported by the eCommerce system, the shipping modules themselves have no control over when they are called upon to produce a quote – All they can do is respond in the best way they can depending on the data available, which generally means returning an error message of some sort if there is no valid data (IOW, no destination address), so rather than producing this error message, the ozpost system produces a quote based on the stores’ own postcode. It *would* be better if a quote without a destination wasn’t requested in the 1st place, but as I say, the shipping modules don’t play a part in when they are called.

Cheers
RodG