Only one (the first) attachment is sent

  • Resolved mrprainx

    (@mrprainx)


    3 years, 7 months ago

    Hello. Thank you for the plugin!

    I’m testing it but it seems like only one (the first) attachment is sent.

    Unfortunately our staging environment is unavailable at the moment.

    I set you a test page here: https://www.cies.it/test/

    Contact form code:

    <label> Il tuo nome
    [text* your-name] </label>

<label> La tua email
    [email* your-email] </label>

<label> Mettiti in Cc
    [email* your-cc] </label>

<label> Carica i tuoi file
[mfile* upload-file-468 limit:10485760 filetypes:jpeg|png|pdf|jpg]</label>

[submit "Invia"]
[response]

    The proper mail tag is set in the attachment field. Screenshot here.

    Environment: Charity Foundation Theme, Siteground Hosting, Clouflare, Siteground optimizer activated.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mrprainx

    (@mrprainx)

    UPDATE:

    In Flamingo, I can see the both files were successfully updated.

    SCREENSHOT HERE

    Thread Starter mrprainx

    (@mrprainx)

    UPDATE 2:

    I may have found the culprit. I’m using Sendinblue for transactional emails. Deactivating their plugin seems to fix the issue and all files are sent correctly.

    @sendinbluecustomercare any idea on how to fix this?

    NOTE: this happens also with standard CF7 files upload.

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    @mrprainx , thanks for letting me know.

    Maybe there’s a file size limit on Sendinblue, can you try with small size file?

    Thanks,
    Glen

    Thread Starter mrprainx

    (@mrprainx)

    Just tried with 42Kb and 12Kb files. Doesn’t work anyway.

    I’ve also opened a ticket via the Sendinblue support. I’ll keep you posted.

    Thread Starter mrprainx

    (@mrprainx)

    Unfortunately the @sendinbluecustomercare answered me that their API, as of now, doesn’t allow more than one file.

    “As checked, this client was sending two attachments through our API, That’s not possible as of now.
    Our expected behavior of our API is to send only one attachment having a size up to 15 MB not more than that.
    So, please advise the client to send only one attachment at a time.”

    So for me the only viable solution is to deactivate their plugin, ’cause most of my CF have more than one file.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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