only one review invitation per order is allowed – error message

  • Resolved jackofallspades

    (@jackofallspades)


    5 years, 6 months ago

    Hi there,

    Absolutely LOVE your plugin.

    I am getting this random error out of the blue tonight after manually requesting a review by pressing on the envelope button on the order page:

    “Error: only one review invitation per order is allowed. View additional information.”

    But I have never requested a review reminder from this person. I just now changed the setting to allow more than 1 review request to be sent out, but got the same error message. I did read the “additional information” but I have never requested this before from this customer. It even says when I refresh the order page: “No reminders sent” for this particular customer.

    How can I fix this, as this customer and I already spoke this evening and they are expecting this review request to come in tonight since they agreed to rate the products.

    Thank you!!

Viewing 12 replies - 1 through 12 (of 12 total)

  • I’m experiencing the exact same problem. Is there a fix?

    Plugin Author cusrev

    (@ivole)

    Thanks for using our plugin!

    Can you please let me know if this problem occurs only with some specific order or with all orders?

    Thread Starter jackofallspades

    (@jackofallspades)

    This is the first time that it has happened, so as of now its only one order.

    Plugin Author cusrev

    (@ivole)

    Ok. Can you please let me know URL of your shop and the order number with this problem?

    Thread Starter jackofallspades

    (@jackofallspades)

    Sure thing:
    https://jackofallspades.ca

    Order #:
    21246

    Thread Starter jackofallspades

    (@jackofallspades)

    Shoot – it has now done it for a second order ??

    18976

    Please help!!
    Carrie

    Plugin Author cusrev

    (@ivole)

    Thanks for providing additional details. We’ve identified the problem and will implement a solution soon. I will update this topic when the problem is fixed.

    Thread Starter jackofallspades

    (@jackofallspades)

    Oh great, glad you can fix this! Do you mean whenever you do your next update, or within couple of days? Just trying to manage these 2 customers who said they would review their products, seeing as their event has come and gone and if I wait too long, they won’t feel like leaving the review anymore! Just want to know what I should tell them.

    Plugin Author cusrev

    (@ivole)

    Can you please check if the problem is resolved now?

    Thread Starter jackofallspades

    (@jackofallspades)

    You fixed it!!! Thank you so much for your help

    Carrie

    Thread Starter jackofallspades

    (@jackofallspades)

    I noticed that one of my customers (order # 22171) is blank – it does not say “1 reminder sent” or “No reminders sent” it is just blank. Her event is this weekend, so I would like to send this out to her on Sunday but I am afraid once I click on “send review reminder now” that it will give me an error.

    Any insight into this?

    Thread Starter jackofallspades

    (@jackofallspades)

    Ok, just encountered another issue – order # 21955 it is telling me “Error Code 1” but I don’t know why!

    Not sure what that means….

    Thanks for looking into that too!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘only one review invitation per order is allowed – error message’ is closed to new replies.