only one product in the cart

  • Resolved pamela07

    (@pamela07)


    2 years, 9 months ago

    Hi,
    I ask support for an issue we have with Woocommerce, we have selected the option that we can buy only once a product, however it seems not to work. When I try to place a product in the cart a second time, it tells me that it is not possible (correct), but when I finish the order and see the purchase email, it signals me that I bought 2 or + products.

    Why?

    Thank you very much

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    we have selected the option that we can buy only once a product

    If I understand correctly, you are referring to the sold individually setting:

    Link to image: https://snipboard.io/Y3zwbS.jpg

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter pamela07

    (@pamela07)

    We have already enabled the function of being able to insert only one product in the cart, for the other solution you have proposed (to disable plugins and theme) unfortunately did not work.

    How can we do that?

    Hi @pamela07

    We have already enabled the function of being able to insert only one product in the cart

    Can you please share a link to a product with this setting?

    Additionally, please share the following in order for us to check further:

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Error log:?share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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