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Resolved steffidth
(@steffidth)

4 years, 3 months ago

Matomo was working very good, till a few days ago. After one of the updates it seems that only the numbers in the graph are correct. The visits and clicks are much higher, as exemple in the morning the dayly visiter number, I usaly have on a day. It is not only in the wordpress admin area like this, it is also on the matomo site like this. Can I change something in the settings to fix this?
Happy Hollidays and thanks in advance

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Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Thomas
(@tsteur)

4 years, 2 months ago

Hi @steffidth I just checked the tracking code in your website and this looks all good. How much higher are the visits and clicks? When you go to “WP Admin Dashboard -> Matomo Analytics -> Reporting” and then click in the Matomo UI on “Visitors -> Visits log” does this show correct information?

Thread Starter steffidth
(@steffidth)

4 years, 2 months ago

Thank you for your answer.
It seems the right information in the visits log. It shows data from right now.
The graphics statistic seems correct to, but on the overview in the Matomo dashboard and WordPress it shows wrong (about 8 time higher) numbers. I have a feeling like it shows instead the numbers from today the numbers from yesterday. Till a view days ago this was always good. So I asume it has to do with the WordPress update or a Matomo update.
A minute ago I changed the time zone in wp from New York to -5 to test if this can help.
Thread Starter steffidth
(@steffidth)

4 years, 2 months ago
I did a unrelated mobile friendly test in google and got this message:
1 page resource couldn’t be loaded

https://lebenindenusa.com/wp-content/plugins/matomo/app/matomo.php?action_name=Leben%20in%20den%20USA%20Blog%20f%C3%BCr%20Deutsche%20in%20Amerika&idsite=1&rec=1&r=081488&h=5&m=18&s=45&url=https%3A%2F%2Flebenindenusa.com%2F&_id=&_idn=1&_refts=0&send_image=0&cookie=1&res=412×732&pv_id=fyXyZ6&pf_net=0&pf_srv=3&pf_tfr=0&pf_dm1=20

cookies are deactivated in the wp matomo settings

I dont know if this has to do with the problem.
- This reply was modified 4 years, 2 months ago by steffidth.
Plugin Author Thomas
(@tsteur)

4 years, 2 months ago

Thanks @steffidth
this sounds very much like https://github.com/matomo-org/matomo/issues/16999 which we fixed in https://github.com/matomo-org/matomo/pull/17008/files#diff-3f15e6e8235bb796794c812a3c85b929cb82ae02f1dfbcd6e74e105d1fb31a6bR170-R174

The fix will be included in our next release. Sorry about causing this inconvenience. I’d expect an update in roughly 7-14 days at the latest. You could otherwise manually patch the wp-content/plugins/matomo/app/core/Period/Factory.php file if needed.

Thread Starter steffidth
(@steffidth)

4 years, 2 months ago

Thank you very much. I wait for the update. I am glad you are already working on it.

Viewing 5 replies - 1 through 5 (of 5 total)

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