only in combination with product doesn’t work

  • Resolved tabbenhues

    (@tabbenhues)


    3 years, 9 months ago

    Hi, I have a product (https://debetekenaar.nl/winkel/online-leren/het-betekenpakket/) which should not be possible to add to the shopping cart if no specific category product (online leren) is added. That works fine, but there is a way to do it. If you first add the product that is necessary and then add ‘de betekenpakket’ and you delete the first product you can still pay for the product i put a rule on that says only in combination with..

    Is there a fix for this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SomewhereWarm

    (@somewherewarm)

    Hi there @tabbenhues ,

    Apologies for taking us too long to reply to this thread! ??

    I followed the link you shared and confirmed the issue you reported. Moreover, I was also able to replicate this locally.

    When a product with a Category dependency rule is in the same Category as the one you have set inside the rule, then it seems that it is possible to purchase it on its own by:

    • adding it to the cart together with another product from the same Category,
    • removing the other product from the cart, and;
    • proceeding to the Checkout page.

    From the looks of it, validation doesn’t work as expected in this case when customers go from the cart page to the checkout. Thanks for bringing this issue to our attention!

    I have already looped in our Engineering team so that they can take a closer look and I will let you know once I have an update on this.

    You can expect another reply from me here by the end of this week!

    All the best,
    Maria Chekimoglou
    Support Team Lead | SomewhereWarm | https://somewherewarm.com/

    Plugin Author SomewhereWarm

    (@somewherewarm)

    Hi @tabbenhues,

    I have good news to share!

    Our developers managed to resolve this issue and the fix is included in the latest version that is now live ??

    Please update Product Dependencies to that version and let me know if category dependencies now work as expected when the product that has the rule also belongs in the same category.

    Looking forward to your reply,
    Maria Chekimoglou
    Support Team Lead | SomewhereWarm | https://somewherewarm.com/

    Plugin Author SomewhereWarm

    (@somewherewarm)

    Hey @tabbenhues,

    Since we haven’t heard back from you in a while, I am going to mark this thread as resolved. Feel free to open a new one if there is anything else we can help with!

    Cheers,
    Jason Kytros
    Support Engineer

    SomewhereWarm SMPC
    https://somewherewarm.gr/

Viewing 3 replies - 1 through 3 (of 3 total)
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