Only given support with positive feedback

Hello @csimed97ecdb6ac,

After reviewing all of your tickets, it’s clear that you haven’t encountered any issues with the built-in options, such as widgets, modules, and templates that are offered by our ShopLentor plugin.

You provided feedback about a feature that ShopLentor never claimed to have available. We never mentioned in our plugin description that the feature is available in our plugin.

Moreover, the feature you wanted was quite complex. Nonetheless, we did our best to integrate the feature you requested within 3 working days.

Afterward, you confirmed that the issue you faced was resolved. I am not sure why you are saying that you didn’t get any support and replies.

Please don’t mislead other users saying that we were rude just because you had to wait for a couple of days for a feature that was not even offered by our plugin.

Thank you!

They reply here but not to tickets? Weird. Don’t buy this. Terrible support and passive aggressive replies to reviews. The feature they claim not to support is for their plugin not to wreck the style of your header/footer on the Blank theme of WordPress. Something completely unrelated to their actual plugin that their plugin just affected for no reason. Then when it was resolved after SEVERAL weeks of passive aggressive back and forth, they offered a refund due to the length of time, and then said they would be deactivating my account. When I said not to do that, they ghosted. But can reply to reviews and not tickets? It was over a month for it to be resolved and still well over a week after asking about the status of my account I haven’t received a reply. I don’t waste time lying on reviews. If I say I haven’t had a reply, I haven’t. I have the emails that have no reply neither in my inbox nor your ticket system.

We previously mentioned in tickets that our licensing system will automatically deactivate your license once a refund is processed.

Regarding the issue you encountered, we told you that our plugin was not fully compatible with the feature at that time.

Our development team was actively working on it so we could include it in a future release.

However, we did understand the inconvenience you experienced and prioritized your request to integrate the feature into the plugin earlier than planned.

With all due respect, we didn’t initially offer you a refund. You asked for it because it took us some time to come up with a solution.

We have discussed this with our billing team and come to a decision.

One of our support representatives will reach out to you promptly.

Thank you very much!

The solution is simple – I refused the refund and said multiple times as much as I am using the plugin. Then your team stopped replying. The solution would be to receive the support I paid for instead of cryptic threats to close the account yet again via forums as received on email before I stopped receiving support. I’m glad this is public so others can see the type of support offered if you close the account without our support though. I’ll update if I do hear so others can see.

Since you have refused to receive the refund, your license will remain active, and you’ll continue to receive plugin updates and support you may need in the future.

Please note that – Your account will NOT be closed.

Thank you!

So to clarify, you hadn’t actually processed the refund you claimed several times was out of your hands and my account was going to be automatically closed, and you have decided to give support only now I’ve given a review – after claiming you couldn’t even reply to emails after I said no to a refund, as my account was being closed automatically. All this after threatening to close my account if I didn’t change my review to be a positive one, which I have in my inbox.

If I’m supposedly receiving support please tell me why I am getting ‘support’ from a forum and not replies to my emails for well over a week. Please do reply to my email clarifying what you meant by asking me to change my reviews. Thank you.

Thanks for your response.

First, I would like to clarify that we haven’t processed the refund, as you have expressed your intent to continue using the plugin and refuse a refund.

Also, we haven’t decided to give support because you have given a review. Your reviews have nothing to do with our support process. You have the right to share your experience.

We never threatened or forced you by saying that we would close your account if you didn’t change your review to be a positive one.

In our previous messages, we clearly mentioned that we had to discuss this matter with our billing department so that we could promptly address the issue. We never intended to keep you waiting on purpose.

We have also replied to your emails and tickets with the necessary clarifications. Your understanding in this matter is highly appreciated.

Thank you!