Only Disqus shows up in Social Commenting, no Facebook or Default

  • Resolved douglasjohnnienhuis

    (@douglasjohnnienhuis)


    6 years, 8 months ago

    I just installed Super Socializer. I don’t really understand how it works, but I thought the Social Commenting part would allow anyone to comment using Disqus, Facebook, or the default WordPress system.

    When I first installed it and enabled Facebook commenting, it looked okay. After each post, there was kind of a series of tabs where a person could comment through the default WordPress system or with Facebook.

    Then I enabled Disqus. I was told I needed a Disqus shortname, and I followed all the instructions to get one. When I was done, all I had on my site was Disqus. Facebook is gone and the WordPress default system is gone.

    Is this normal? I thought Super Socializer would allow all three to be used in some way. But I only have Disqus now. What did I do wrong?

    I’d appreciate any help. Thanks!

    Doug

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Heateor Support

    (@heateor)

    Hi Doug,

    You don’t need to install the “Disqus Comments” plugin at your website. Just save the Disqus shortname at the Super Socializer > Social Commenting page in admin.

    Thread Starter douglasjohnnienhuis

    (@douglasjohnnienhuis)

    Thank you very much for the information. I was really confused about what was happening…

    Do you have any advice as to what I should do now? Should I just deactivate and delete the “Disqus Comments” plugin? Will that cause any problems?

    Cheers,

    Doug

    Plugin Author Heateor Support

    (@heateor)

    Yes, you can deactivate and delete Disqus plugin if you have enabled Disqus Comments in the settings of our plugin.

    Thread Starter douglasjohnnienhuis

    (@douglasjohnnienhuis)

    Thanks again for your help. However, I don’t think it worked.

    I deactivated the Disqus Plugin. And I have everything enabled in the Social Commenting plugin.

    Now I DO get four tabs: Default Comments; Facebook Comments; G+ Comments; and Disqus Comments.

    But nothing happens when I click on the Facebook tab or the Disqus tab. There is nothing there – no comment box or anywhere to put a comment. I do get a comment box under Default Comments and G+ Comments, but that’s it.

    Do you know what the problem could be? I’ve never seen a demo of this plugin working, so I don’t even know what it is supposed to look like when it’s working properly.

    Thanks again if you can help me. I’d love to get this plugin working.

    Cheers,

    Doug

    Here is a link to one of the posts on my site if that helps you:

    https://www.thecyclingcanadian.com/successful-predictably-weird/

    I don’t know if it shows up the same way for you, but for me, nothing happens for both Facebook and Disqus.

    Thread Starter douglasjohnnienhuis

    (@douglasjohnnienhuis)

    I’ve tried a bunch of other things to figure out what is going on, and I noticed that there are some other problems:

    – The default comments box is incomplete. There is a space where someone can type a comment, but the other boxes for email address or name are not visible. They’re just not there.

    – The Google+ Comments box is far too wide. It spills over the edge of the column into the sidebar.

    These problems on top of the Facebook tab and Disqus tab not working at all is probably sign that this plugin is not going to work with my theme. There are probably conflicts at a level that I won’t be able to fix.

    So, I’m just going to remove it and go in a different direction.

    Thanks for answering my other questions.

    Cheers,

    Doug

    Plugin Author Heateor Support

    (@heateor)

    Hi Doug,

    We are unable to reproduce this scenario at our end. You would like to keep only our plugin active just to check if this makes any difference.
    You can check the demo at the bottom of following page:
    https://super-socializer-wordpress.heateor.com

Viewing 6 replies - 1 through 6 (of 6 total)
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