Only admin has access
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Justin – First, thanks for the great plugin. It’s exactly what I’ve been looking for (I spent hours searching and testing various ones).
Now, if I can only get it to work for everyone on my team. ??
I have set up several help notes as admin, but am having issues with my “Agent” roles who provide help desk support. They can’t see the help notes I created as admin nor post new ones. If they click on Add New, they get an error: “You do not have sufficient permissions to access this page.”
I have checked the Agent role in the Roles tab in Help Notes, and I have checked the right permissions with the User Role Editor in each user’s account.
What am I missing? Thanks for your help.
–Vivie
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