onload event doesn’t work, other event triggers are fine

  • Resolved kiriska

    (@kiriska)


    8 years, 4 months ago

    All popups with event=”onload” don’t seem to work after last update. The page here https://accessgrouphousing.com/test/ (password = “test”) contains this:

    [sg_popup id="2" event="onload"][/sg_popup]
[sg_popup id="2" event="click"]test[/sg_popup]

    The onload event doesn’t trigger, but the click works fine?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @kiriska,

    We found a js error on your site that’s affecting our popup’s work.
    Here it is: https://atlantisjs.brafton.com/v1/atlantis.min.v1.3.js
    Fix this error and the issue will be solved. ??

    Best regards,
    Sygnoos Team.

    Thread Starter kiriska

    (@kiriska)

    Thanks for looking into it. I’ve removed that piece of jquery, but the issue persists.

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @kiriska,

    We have done some modifications for our upcoming update.
    Please, contact us and we’ll provide it to you now, and this will solve your issue.
    [email protected]

    Best regards,
    Sygnoos Team.

    Thread Starter kiriska

    (@kiriska)

    Thanks, I sent an email to support.

    Thread Starter kiriska

    (@kiriska)

    Hey, it’s been a few days and Support hasn’t gotten back to me. I understand I’m much lower priority as a free user, but you seem to be pretty responsive on the forums here and it sounds like it’s just a matter of sending a package file? Thanks.

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @kiriska,

    We have responded to your email as soon as you have contacted us, on October 7. (can attach a screenshot to make you sure)
    We have sent you the file to be replaced.
    We’re sorry that you didn’t get our email and have come to such a wrong opinion about our Support team.
    Our team is extra responsive to all of our users, no matter FREE or PRO.
    Maybe the emails went to your Spam, please, recheck and let us know when you receive it.

    Best regards,
    Sygnoos Team.

    Thread Starter kiriska

    (@kiriska)

    Weird! I definitely didn’t get an email. Nothing in spam either. Oh well. I got it now and everything seems to be working fine now. I really appreciate it, so thank you! ??

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @kiriska,

    Happy you got it at last! ??
    The problem you didn’t get it maybe with the file attached.
    Anyway, great that everything’s ok now!
    We’ll be very thankful if you leave some good review for us! ??

    Best regards,
    Sygnoos Team.

    Hi there, the click event is not working on my site. It worked once and no more. I’ve tried different browsers and smartphones: nothing. When I hover over the button ‘+ info’ I see the link is javascript:void(0)

    https://barsandarts.net/

    [sg_popup id=”1″ event=”click”]boton[/sg_popup]

    Please help? Thank you!

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Hi Dear @biancoweb,

    There’s a jQuery issue on your site.
    Please, contact us via our email address and we’ll send you an updated version tomorrow!
    [email protected]

    Best regards,
    Sygnoos Team.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘onload event doesn’t work, other event triggers are fine’ is closed to new replies.