Ongoing malware infections

  • We use two different hosting companies. For reasons that will soon be clear I won’t give you names here. Let’s just call them A and B. We’ve been customers of A for many years. A few years ago, we switched some of our blogs to B because they seemed to offer better tools. And everything was fine until two months ago.

    All four of our WordPress installs at B were infected by malware. We have spent countless hours cleaning up, only to be told a few days after we were back online that our sites were infected again. We are about to spend $200 per site to get them “professionally cleaned” because that’s the only way company B will let us take them back online.

    Meantime we have had no, zero, nada problems with any sites hosted by company A.

    I’m looking for professional opinions here. Is B running a scam? Why haven’t we had problems with our sites on A? I know the sites on B’s servers are more popular, hence larger targets. But we’re now on about the sixth iteration of infection/removal/back online for two days.

    You may e-mail me for details. However, I urge anyone who knows about this stuff to post here. We are at our wits end. This is getting to be a very expensive hobby. (Over the last six years our gross revenue from all our sites is about $100.)

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  • Hi Tony,

    Without details of the hacks it’s practically impossible to offer an answer to your question. But, I will say that after the first or second hack, someone knowledgeable should have been able to determine the point of entry and closed it off, even if it’s code on your site and not something in their server stack. They simply should be able to tell if they have qualified security staff, unless you’re running your own servers there that they can’t access. Six times is basically unacceptable. I can’t see any value of staying there from my perspective.

    Thread Starter TonyLima

    (@tonylima)

    mindctrl, thanks for the reply. I share your professional opinion. Sadly, I am not the lone voter here. My lovely wife has elected to spend about $1,000 for various security services. Let’s keep this thread open so I can update everyone on the next blackmail^W intrusion.

    Thanks again,
    Tony

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