Hi @petegeek,
I’m so sorry to hear of the issue here. We did unfortunately experience a bug in a recent update which caused the account connection to break for some users. We promptly fixed this in an update, but it did negatively affect some people. We really apologize about this, and have learned from the issue to further improve our QA testing process to ensure it doesn’t happen again.
If you have experienced other occasions of your account needing to be reconnected then unfortunately that is likely caused by Instagram/Facebook invalidating your access token, which they can do occasionally due to changes in your account, or other factors. Unfortunately, this is outside of our control and the same issue would occur with other plugins too. How often this happens varies from account to account though, as for the vast majority of our users they will never need to reconnect.
We do have ways to mitigate the effects of this though if it does happen. We have a backup cache which will display a backup version of your feed so it still appears on your website, we have an integration with the WordPress “Site Health” tool, and the plugin can also send out email notifications to let you know if you need to reconnect.
I apologize again for any inconvenience caused, and do appreciate you using the plugin and taking the time to leave us a review.
John
