OneDrive backup keeps timing out

  • Resolved 12kenneth12

    (@12kenneth12)


    3 years, 11 months ago

    The job archives the site just fine, it creates temp folders in onedrive but it times out. I have another instance of BackWPup on another site going to the same one drive with the same settings that works fine.

    03-Dec-2020 10:43:23] Backup archive created.
    [03-Dec-2020 10:43:23] Archive size is 3.03 GB.
    [03-Dec-2020 10:43:23] 9853 Files with 3.86 GB in Archive.
    [03-Dec-2020 10:43:23] Restart after 16 seconds.
    [03-Dec-2020 10:43:29] Undefined index: totalread
    [03-Dec-2020 10:43:29] Undefined index: offset
    [03-Dec-2020 11:07:42] WARNING: Job restarts due to inactivity for more than 5 minutes.

    Any help would be appreciated,
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hey @12kenneth12,

    Because OneDrive as backup destination is a BackWPup Pro feature, we need to ask you to open a support ticket with us directly, since paid plugins are not at liberty to discuss on this forum.
    You can reach out either from our homepage or via mail: [email protected]

    Kind regards,
    Niklas

    Thread Starter 12kenneth12

    (@12kenneth12)

    Niklas,

    Thank you for your reply, I submitted a ticket on 12/3 but i havnt heard back. What is strange is it seems to be working every other day.

    06-Dec-2020 05:15:38] Backup archive created.
    [06-Dec-2020 05:15:38] Archive size is 3.03 GB.
    [06-Dec-2020 05:15:38] 9833 Files with 3.88 GB in Archive.
    [06-Dec-2020 05:15:38] Restart after 30 seconds.
    [06-Dec-2020 05:15:44] Undefined index: totalread
    [06-Dec-2020 05:15:44] Undefined index: offset
    [06-Dec-2020 05:32:41] One old log deleted
    [06-Dec-2020 05:32:41] Job done in 1934 seconds.

    I have a recent enough backup for my purposes.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @12kenneth12,

    I am so sorry, but I couldn’t find a ticket from you from that date.
    Maybe something went wrong with the message delivery. ??
    My apologies!

    Since this message in your log is not exclusive to any features of our Pro version, I might as well leave you with a link to our documentation here.
    This message can happen for example when the server has increased network activity or load in general. It should be a sporadic thing at most and only happen from time to time.
    Please keep an eye on it and let us know if this continuously persists.
    If you notice any issues with the support system on our homepage, you can also contact us via this email: [email protected]

    Thank you so much!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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