One order created multiple pending and a single processing order.

  • Resolved coletroid

    (@coletroid)


    3 years, 3 months ago

    Have been away for a bit and just updated to the latest version hoping that over this time the plugin would be in a better place. Just did a test order and after placing my order, 4 showed up pending followed by 1 processing.

    Before updating to the latest version I was using a beta version posted in a previous thread which seemed fine. Is there a quick fix for this issue, is it a known issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @coletroid

    thank you for reaching out to us. We are aware of this issue and have opened a bug for our developers to take a look at. I have linked your ticket to this bug and you should be updated once we have a fix available for this.

    I will try to get the priority raised on it since I am seeing this is impacting many merchants in a serious way. Please be patient while we start getting this resolved.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @coletroid

    yesterday we have released a new version of our plugin (version 1.6.0) that contains a fix for the issue you are experiencing. If you are still encountering this issue you should open a new thread on our support forum or create a ticket with our service desk: https://paypal.inpsyde.com/docs/request-support/

    We have tested this fix to be working, so we would really want to hear back from you if you are still seeing duplicate orders coming in.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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