Getting License error on plugin activation

  • Just bought the paid version of it & can’t even activate the plugin. Tried to install the plugin, but that is giving me an ‘EMP Format’ error on installing the plugin & also making my website crash.
    Also tried the dev version of the plugin & cannot activate the license & giving me the error of curl 28 etc.
    And from their support community, they don’t even respond to your tickets & they don’t even care if someone has spent money on it & there is no refund policy, unfortunately.

    • This topic was modified 2 years, 6 months ago by nouman001.
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  • Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    Hello, I’m sorry you’re experiencing issues. The PHP error we fixed days ago and we’re still trying to help you on our pro forums, but your issue is related to your host blocking outgoing connections, as I personally looked into your issue earlier today (before even reading this review).

    We do care, and we are responding to your replies in a timely manner and will continue to do so.

    Thread Starter nouman001

    (@nouman001)

    Update: they will respond to you, but their support is really slow, got a reply from the plugin developer after 5 days of waiting, and @angelo replies after near 24 hours of waiting.
    My issue is still going on but at least they deactivated the license check for me till then I can use pro features at least.
    Also updated my review.

Viewing 2 replies - 1 through 2 (of 2 total)
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