One data is not showing up

  • Resolved lotlotcitrus

    (@lotlotcitrus)


    6 years, 9 months ago

    hi! I am submitting my form https://kindleliving.com/how-to-buy/ using desktop and all the datas that I inputted in the fields are showing. However when I submit this form using a mobile phone only one data is not showing on the spreadsheet but it’s showing on Contact Form DB and in the email. The data not showing is “Allison”. I tested it on our staging and it’s working but not working on live. What could be the culprit? Looking forward to hear from you soon. Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hi @lotlotcitrus,

    Can you send us your Contact Form 7 backend form. So that we can test it on our side and help you sort out the issue.

    Thanks

    Plugin Author westerndeal

    (@westerndeal)

    Hello @lotlotcitrus,
    We did not heard back from you

    Are you still having the same issue?
    There should be no difference in desktop and mobile, if data saves using desktop then it should work in mobile too,
    Just a TIP
    Avoid using special characters in naming text box,
    eg use first-name avoid : first_name

    May be this helps, feel free to do let me know further

    Thanks
    Abdullah

Viewing 2 replies - 1 through 2 (of 2 total)
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