Once Pro is activated, images linked to other pages don’t work

  • Resolved MortonVisuals

    (@mortonvisuals)


    4 months, 1 week ago

    I’ve now tried two different templates with the same problem. My home page has 4 photos that link to different galleries (pages) on my site. As soon as I enable the Pro plugin, the links no longer work. Clicking on an image loads the full-size image vs the URL it’s linked to (and which is visible when you hover over an image). I’ve had to deactivate Gallery Pro again so that the links go where they’re supposed to go. Since I’ve now seen this problem on two different templates – and everything works as expected as soon as I deactivate the Pro plugin – I’m pretty sure that the plugin is the problem. Has anyone else seen this, or have any suggestions on edits I can make to keep the A HREF links on the images working as set?

    The page I need help with: [log in to see the link]

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  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi @mortonvisuals ,

    We’d be happy to help!

    It seems that you are using the paid version of NextGEN Gallery. If you have an active license subscription with us,?could you please submit a support ticket through the NextGEN Gallery account dashboard when you have a chance? For more context, www.remarpro.com’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it.?

    The www.remarpro.com forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to?the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme.?

    From there, our support team will be able to take a closer look at your request.?

    Thanks!

Viewing 1 replies (of 1 total)
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