Onboarding (Dashboard) Page endless loading animation

hi @rastiwebkinder

Thank you for creating this thread.

I had a look at the screenshots and noticed the Javascript errors in the console, due to this it could be hampering the login at the time of onboarding.

Rest be assured it is not due to the plugin.

We recommend you clear the JS errors and this should hopefully work as expected.

Thank you.

Hi @tatvic

Thank you for your feedback.
The JS errors seems to come from your plugin as you can see in this screenshot: https://cln.sh/pW28oD

Best Regards
Rasti

It appears that jQuery is not loaded on that page.
Funny thing is, that this happens only on the settings page (dashboard) of your plugin and not on other settings pages that use jQuery.
Do you have an idea, why this could be?

Hi,

Thank you for sharing the details.

We are working on these issues and the same would be resolved in the next version of the plugin that would be released in the upcoming days.

Hi All,

We have fixed the issue in the latest version of plugin 4.6.5.

Would recommend upgrading the plugin to the latest version and setting up the plugin should solve the issue.

Thank you.

Hi @tatvic,

The issue is not yet resolved.
On the same page, in the second step (Connect Google Analytics Account), when selecting the radio buttons “How do you plan to tag your website?”:

• an error appears in the console https://cln.sh/Kbxvk2
• and the loading animation spins endlessly again https://cln.sh/oVvgY6

We updated to the latest version of your plugin 4.6.5.
And we tested it on Chrome as well as Firefox and Safari.
Thank you for looking into this.

• This reply was modified 2 years, 9 months ago by Rasti Tkac.
• This reply was modified 2 years, 9 months ago by Rasti Tkac.

Hi @rastiwebkinder

Thank you for sharing the screenshots.

This is a normal ajax call (attached in your screenshot), we have checked the same from our side and we do not find any issue in this ajax function and it is working as expected.

However, can you pls replace $ with jquery on the line number 696 in the file named “onboarding-custom.js” and let us know if it is working?

Hi @sarathkumarrajendran

Thank you for your feedback.
I was able to make it work.
However, I had to substitute a few more $.ajax() and $.each() statements to jQuery.ajax() respectively jQuery.each().
One by one until there were no more errors in the console.
Not sure how my installation is different from those where your plugin works.

I am on:
PHP 7.4.27
WP 5.8.3
WooCommerce 6.0.0
Conversios.io 4.6.6

Best regards,
Rasti

Hi @rastiwebkinder

Thank you for the confirmation.

We checked the provided configuration and we would try fixing this issue in the upcoming release.