on_hold filter does not work

  • Resolved yeti016

    (@yeti016)


    4 years, 8 months ago

    I put the on-hold filter in function.php:
    add_filter( 'woo_ca_exclude_on_hold_order_from_tracking', '__return_true' );
    but does not work. The “on-hold” orders (bank transfer) will be “abandoned”. How can I prevent this?
    Thks
    Gabor

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @yeti016,

    Our Abandoned Cart Lite plugin does not capture the cart as abandoned after the order is placed. Our plugin will consider the cart as abandoned when the users add the items to the cart and leave the website without completing the checkout process. It will not capture the orders having “On-hold” status as abandoned. So you will not need to add any custom snippet to prevent capturing these orders.

    Do let us know if you have any questions.

    Regards,
    Priyanka Jagtap

    Thread Starter yeti016

    (@yeti016)

    Believe me, I wouldn’t use it if it worked that way. But the problem is that it sends emails to customers with bank transfer, on-hold status. What could be the solution?

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @yeti016,

    This is strange. The reminder email should not be sent to customers after the order is placed.

    Can you please drop us an email on “support at tychesoftwares dot freshdesk dot com” regarding this issue? We will further communicate there regarding this and assist you to resolve the same.

    Regards,
    Priyanka Jagtap

    Thread Starter yeti016

    (@yeti016)

    Ok, thank you, I’ll write. I’m still testing now because it’s not doing it now. It may clashes with something or the cache may interfere ….
    Thks
    Gabor

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @yeti016,

    I see that you have created a ticket on our ticketing system regarding this problem. So we will continue our further communication there.

    Regards,
    Priyanka

    Plugin Support priyankajagtap

    (@priyankajagtap)

    I am going to mark this forum as resolved as we figured out in our support tool that you contacted us in error.

Viewing 6 replies - 1 through 6 (of 6 total)
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