• Resolved alexandrias

    (@alexandrias)


    The song is mp3 and 6:19 min long. The player stops in the middle of the song. The timeline is not working. The buttons below the timeline do not work. Please can you help us?

    We would like the Pro version. But we don’t know if there the same problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author smartwpress

    (@smartwpress)

    Hi, can you please tell on what minute the audio stops playing? The player is based on the standard audio html tags, so it should play flawlessly any mp3 file, as long as the file is not corrupted. On my test, it worked fine until the end of the song.

    Also, I was able to use the timeline to jump forward, also the timeline works well on my test. Regarding the buttons under the timeline, they are also working on my tests. Please notice that since you have a single song in your playlist, navigating to next or prev track does not have any effect. Am I missing something?

    • This reply was modified 1 year, 10 months ago by smartwpress.
    Thread Starter alexandrias

    (@alexandrias)

    We bought the Pro version. Same Problem.

    No progress in the timeline. No repeat of the song. Stops abruptly. See screenshots.
    On Apple iPhones and Tablets. On desktop browser it is OK.

    Plugin Author smartwpress

    (@smartwpress)

    Regarding the mobile distance between controls and time, there is a dedicated widget setting that you can use to adjust the spacing. Same for left and right spacing, there is a responsive widget controls that you can use to adjust the left and right spacing for each screen size. Regarding the song duration (NaN), most probably the song format is not correct (please use a format supported by the browser, like mp3) or the song could not be loaded. Since you have a pro license, please open a ticket on our support system and I will help you with all the issues: https://smartwpress.ticksy.com/submit/#100019225

    Plugin Author smartwpress

    (@smartwpress)

    Hi, I did not receive your ticket, did you manage to fix the issues above?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘On the mobile (Apple) the song shows no end time (Infinity:Nan)’ is closed to new replies.