On Sale products are not recognises as on sale

Hi @lphd

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hey @margaretwporg
I already deactivated all the Plugins and tried it with Storefront. But it’s still not working

Hi there,

Thanks for getting back to us.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://youwells.com
Site address (URL): https://youwells.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Unix)
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 240
PHP Max Input Vars: 4000
cURL Version: 7.76.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.33-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: x5nm_
Datenbank-Gesamtgr??e: 12.88MB
Datenbank-Datengr??e: 10.29MB
Datenbank-Indexgr??e: 2.59MB
x5nm_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
x5nm_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
x5nm_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_actionscheduler_actions: Daten: 0.11MB + Index: 0.13MB + Engine InnoDB
x5nm_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_actionscheduler_logs: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
x5nm_aioseo_cache: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
x5nm_aioseo_notifications: Daten: 0.03MB + Index: 0.06MB + Engine InnoDB
x5nm_aioseo_posts: Daten: 0.14MB + Index: 0.02MB + Engine InnoDB
x5nm_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
x5nm_commercekit_searches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_commercekit_waitlist: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_commercekit_wishlist: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_commercekit_wishlist_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_options: Daten: 4.48MB + Index: 0.30MB + Engine InnoDB
x5nm_postmeta: Daten: 2.52MB + Index: 0.25MB + Engine InnoDB
x5nm_posts: Daten: 1.52MB + Index: 0.06MB + Engine InnoDB
x5nm_storeabill_documentmeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
x5nm_storeabill_documents: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
x5nm_storeabill_document_itemmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
x5nm_storeabill_document_items: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
x5nm_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_storeabill_document_notices: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_usermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
x5nm_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
x5nm_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
x5nm_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
x5nm_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
x5nm_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
x5nm_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
x5nm_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
x5nm_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
x5nm_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
x5nm_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 44
custom_css: 2
customize_changeset: 46
document_template: 4
elementor_library: 12
nav_menu_item: 62
page: 19
popup: 7
popup_theme: 8
post: 1
product: 12
product_variation: 1
revision: 123
shop_coupon: 1
shop_order: 2
wp_block: 1
wptb-tables: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

All in One SEO: von All in One SEO Team – 4.1.5.1
Autoptimize: von Frank Goossens (futtta) – 2.9.2
Breeze: von Cloudways – 1.2.6
Classic Widgets: von WordPress-Mitwirkende – 0.2
CommerceGurus Commercekit: von CommerceGurus – 1.3.0
Elementor: von Elementor.com – 3.4.7
Flying Scripts by WP Speed Matters: von Gijo Varghese – 1.2.2
Google Analytics for WordPress by MonsterInsights: von MonsterInsights – 8.2.0
Kadence WooCommerce Email Designer: von Kadence WP – 1.4.8
Kirki Customizer Framework: von David Vongries – 3.1.9
Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.23.2
Loco Translate: von Tim Whitlock – 2.5.5
Popup Maker: von Popup Maker – 1.16.2
Post Duplicator: von Metaphor Creations – 2.23
Regenerate product lookup table for WooCommerce: von Suman Bhattarai – 1.0.1
Themify - WooCommerce Product Filter: von Themify – 1.3.5
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.63

Vendidero Helper: von Vendidero – 2.1.0
WebP Express: von Bj?rn Rosell – 0.22.1
WooCommerce Order Test: von WP Fix It – 1.6
Germanized für WooCommerce Pro: von vendidero – 3.3.6
Germanized für WooCommerce: von vendidero – 3.7.1
WooCommerce: von Automattic – 5.9.0
Asset CleanUp: Page Speed Booster: von Gabe Livan – 1.3.8.4
WP Table Builder: von WP Table Builder – 1.3.12

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: von  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #9 - /shop/
Warenkorb: #10 - /cart/
Kasse: #11 - /checkout/
Mein Konto: #12 - /my-account/
Allgemeine Gesch?ftsbedingungen: #6714 - /agb/

### Theme ###

Name: Shoptimizer
Version: 2.4.5
Author URL: https://www.commercegurus.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Abgeschlossen: 197
Oldest: 2021-10-29 22:34:47 +0000
Newest: 2021-11-13 21:41:05 +0000

Ausstehend: 6
Oldest: 2021-11-13 21:56:05 +0000
Newest: 2021-11-14 21:41:05 +0000

### Status report information ###

Generated at: 2021-11-13 21:41:23 +00:00

• This reply was modified 3 years ago by lphd.

Hi @lphd

Could you share the shortcode you are using to display sale products, as well as the link to the page that the shortcode is used?

In case you haven’t checked our documentation on available shortcodes, here is the link: https://woocommerce.com/document/woocommerce-shortcodes/

Hi,

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Cheers