On page load Slider Disappears and takes a 1sec for items to light up.

  • Resolved duleekbellewstownparish

    (@duleekbellewstownparish)


    1 month, 3 weeks ago

    Hello,

    I am experiencing two issues with the slider:

    1. Desktop Issue: On desktop, after reloading the page or navigating between pages, the slider disappears. For example, when you first visit the website (link provided above), the slider loads as expected. However, if you navigate to the “Sample Page” and then return to the “Home” page, the slider no longer appears. This issue seems to be specific to desktop devices and does not occur on mobile.
    2. Mobile Issue: On mobile, when transitioning between slides, there is a 1-second delay before the text and other items fully appear (“light up”). It behaves as though an effect or animation is applied, but I have confirmed that no effects or animations are enabled. This issue only occurs on mobile devices and happens specifically when using the basic slide transition. The delay does not occur with the fade transition.

    Could you please assist with resolving these issues?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter duleekbellewstownparish

    (@duleekbellewstownparish)

    Hello,

    I have resolved the issue where, initially, after reloading the page or navigating between pages, the slider would disappear. This was resolved by enabling full-page client-side navigation in Gutenberg, which had been preventing the slider from loading properly.

    The mobile issue still remains, and I still require support with this, please.

    Thank you.

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @duleekbellewstownparish
    Hi,

    Thank you for contacting us and providing specific details and of course for sharing your solution with us. Unfortunately, we did not manage to respond to you in time. 

    Please feel free to contact us again if you need anything else.

    Thread Starter duleekbellewstownparish

    (@duleekbellewstownparish)

    Sorry this is not resolved, I have not recieved any help here:

    I still need help with the Mobile issue which I have mentioned above:

    Mobile Issue: On mobile, when transitioning between slides, there is a 1-second delay before the text and other items fully appear (“light up”). It behaves as though an effect or animation is applied, but I have confirmed that no effects or animations are enabled. This issue only occurs on mobile devices and happens specifically when using the basic slide transition. The delay does not occur with the fade transition.

    Thanks,

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @duleekbellewstownparish

    Hello again,

    Thank you for the follow-up.

    It seems that your website is down. Can you please check that?

    https://www.isitdownrightnow.com/test.stmarysdrogheda.ie.html

    Thread Starter duleekbellewstownparish

    (@duleekbellewstownparish)

    Please try: https://stmarysdrogheda.ie/

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    Hi there, I hope you are doing fine.

    It seems that your website is password-protected. Can you check, please?

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @duleekbellewstownparish
    It has been a long time since your last reply, so I mark this as a resolved one and please submit a new ticket in case you face this or any other issue.

    Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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