On-page link (anchor) jumps back to top

  • Resolved WhitG

    (@whitg)


    3 years, 5 months ago

    Hello.

    This site has existed for a few years and the Mega Menu used to work perfectly, but now anytime a link is clicked, which would normally move you down the page, it jumps back to the top. The page scrolling is being handled by another plugin (and the top-level menu is part of the Divi theme), and when I disable that then the jump is instantaneous. I have tried:

    – Clearing all known caches, including the browser cache
    – Disabling all plugins

    I’ve also searched this forum and the web for a solution, it doesn’t seem like anyone else is having this problem. Do you have any idea what’s going on?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author megamenu

    (@megamenu)

    Hi WhitG,

    Thanks for posting a link.

    I think you’ll need to contact the authors of whatever is being used to control the smooth scrolling (maybe Divi?), it seems like a bug with that rather than our plugin. I think if you disabled MMM, you would still see the same issue.

    Regards,
    Tom

    Thread Starter WhitG

    (@whitg)

    Thanks Tom, but I’m afraid that assessment can’t be right — maybe you missed me mentioning that I turned ALL plugins off except for MMM and the issue was still present. :/

    Plugin Author megamenu

    (@megamenu)

    Hi,

    maybe you missed me mentioning that I turned ALL plugins off except for MMM and the issue was still present. :/

    Please check your initial post, I think you forgot to mention that.

    Please leave MMM disabled so I can see it working correctly.

    Regards,
    Tom

    Thread Starter WhitG

    (@whitg)

    Okay, thanks for that last suggestion, what I had meant by “Disabling all plugins” in the first post was that I had disabled all but MMM, but I have now tried disabling *only* MMM and the problem is still there, so that turns out not to be the culprit after all (apparently no plugin is, it’s still there with none of them active, I guess it must be a theme issue). Thanks for the assistance!

Viewing 4 replies - 1 through 4 (of 4 total)
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