On hold orders are receiving emails

  • Resolved motografik

    (@motografik)


    4 years, 10 months ago

    The abandoned cart emails are being sent to customers with orders marked as ‘on hold’ even though they’ve submitted the orders. The reason why the orders aren’t marked as ‘processing’ from our end is because we haven’t manually captured the funds yet (we only ‘authorize’ to start out). This is useful for us to do fraud checks on orders before processing it – in case we need to just cancel it. Otherwise if you refund an order that’s already been captured, you are out of the 2.9% fee.

    So basically what I’m getting at is that the ‘on hold’ orders don’t need to be sent reminder emails since they’ve already submitted payment info.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @motografik,

    Thank you for reaching out to us.

    Here is the doc that helps you to resolve your query:
    – https://cartflows.com/docs/exclude-on-hold-status-orders/

    Let us know if you have any questions.

    Thank You!

    Hey CartFLows Team,

    I tried the solution above but it isn′t working for us. “on-hold” Users still getting the recovery mails. Do you have any other solution?

    thx,
    Rene

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @cataslion,

    It should not happen actually. There is no other solution for it.

    We will check this issue from our side. if we found any issue we will let you know with the fix.

    Let us know if you have any questions.

    Thank You!

    Same problem. Any updates on this issue?
    Will appreciate any hints.
    Thanks

    I have the same problem! Would love an update on this issue.

    And if it is a solution applied with a Code Snippet then even better!

    Thanks in advance.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello,

    Sorry for the inconvenience. We are checking this issue on our side and will release an update soon.

    Thank You!

    Hi,

    I’m just here to ask to, whenever the issue is solved, for you to post it here please.

    That way I can follow if the issue has been solved.
    Thanks in advance

    Plugin Support CartFlows Team

    (@cartflows)

    Hello there,

    Our developers are working on this issue. We will let you know once we fix this issue.

    Thank You!

    Code that is on: https://cartflows.com/docs/exclude-on-hold-status-orders/ brakes site and gives an error: 500

    Same issue, looking forward to a fix!

    Plugin Support CartFlows Team

    (@cartflows)

    Hello there,

    We are working on the new option where you can select the order status for which you do not want to send the emails.

    This will fix the filter issue.

    Also getting 500 code from the presented solution.

    Any timeframe we can expect this solution?

    Thread Starter motografik

    (@motografik)

    It’s embarrassing how long they have yet to fix the problem. This is the team that’s somehow responsible for Astra, Ultimate Addons for Elementor, Schema Pro, etc. They should be ashamed of themselves for leaving such an untested bug in the code.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @motografik,

    Sorry for the inconvenience.

    Can you please share the screenshot of how you have added the code in function.php file of the child theme?

    Generally, this error caused due to adding the filter in the wrong way.

    Just to let you know that we have added the new feature as explained above and we are planning to release this feature next week.

    Your co-operation and patience are much appreciated.

    Let us know if you have any questions.

    I’m also waiting for the update, unfortunately the on_hold filter doesn’t work.

    • This reply was modified 4 years, 8 months ago by yeti016.
Viewing 15 replies - 1 through 15 (of 15 total)
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