On Hold orders are being marked complete

  • Resolved nickw5

    (@nickw5)


    7 months, 3 weeks ago

    How do I stop it from marking orders that are on hold for review complete? It is really screwing up our order system. Orders are on hold due to soft address verification declines and this plugin is marking them complete when they are not complete

    The page I need help with: [log in to see the link]

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  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @nickw5

    Hello mate,

    I’d like to explain that the purpose of our Autocomplete Orders plugin is precisely to streamline the order completion process to avoid manual intervention by the site owner.

    Please check out our screenshot (https://snipboard.io/UEM3vT.jpg) where the available options for autocomplete configuration are displayed.

    Best regards, QuadLayers Support Team.

    Thread Starter nickw5

    (@nickw5)

    @jmatiasmastro I am aware of the settings but any insight into why it is marking orders that are on hold for review to complete?

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