On-Hold Order Not Sending !

Hi there!

That seems to be expected behavior taking a look at the core: https://github.com/woocommerce/woocommerce/blob/trunk/includes/emails/class-wc-email-customer-on-hold-order.php#L41

By design, the email is only triggered on the following transitions:

* pending to on hold
* failed to on-hold
* cancelled to on-hold

Anything else would require some custom coding.

dear @aashik
thank you for the replay

so what should i do if i want to let the on hold email be sent ?

im a not much advance in coding .. sorry

can u please advice me

Hi @covettrading

This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.