‘On hold’ order get’s marked as ‘completed’ once refunded

  • Resolved Beats247

    (@beats247)


    4 years ago

    Hello there,
    I am using WooCommerce with your WC Stripe payment gateway plugin.

    The issue:
    An order that has been marked as ‘on hold’ due to a Stripe review operation is marked as completed as soon as you refund the payment in Stripe. This should not happen as it sends out a complete order e-mail to the customer including download links although the order has been refunded. After a manual refund in Stripe the order should be set to refunded or don’t do anything at all so we can set it to refunded manually. See here: https://www.prnt.sc/10hd5dl

    Please check this issue as soon as possible. Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi @beats247,

    An order that has been marked as ‘on hold’ due to a Stripe review operation is marked as completed as soon as you refund the payment in Stripe

    I agree that this seems incorrect. Can you please share a screenshot of the order notes from once such order in WooCommerce? Order notes are found on the right side of the order after opening the order in WooCommerce. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

    Thread Starter Beats247

    (@beats247)

    Hi @mikedmoore,
    thanks for your reply. Hm, I already added a screenshot above but it looks like LightShot is down or sth. Here’s a new one: https://snipboard.io/zK7Mis.jpg

    Thanks again.

    Hi @beats247 – that’s definitely odd.. Can you send us a copy of your site’s system status report? You can find that at: WP Dashboard > WooCommerce > Status > 'Get system report'

    Thread Starter Beats247

    (@beats247)

    Hi @jricketts4,

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Complete: 282
Oldest: 2021-02-12 20:36:39 +0100
Newest: 2021-03-14 21:40:56 +0100
    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @beats247

    To allow us to look into this a bit more, can you reach out to us via WooCommerce.com? https://woocommerce.com/my-account/create-a-ticket/ – I ask as we may need more sensitive information to narrow down the cause of this, including your Radar Rule settings.

    When reaching out, include the link to this forum thread and these details:

    * If you’ve experienced this before
    * What the reason the order was flagged for
    * “Refunded via Stripe Dashboard” – was this the standard refund option on the Stripe.com charge page?
    * Access to the site via an admin account – https://docs.woocommerce.com/document/create-new-admin-account-wordpress/

    Thanks!

    Thread Starter Beats247

    (@beats247)

    Hi @dougaitken,
    I’ve just created a ticket on your site, thanks.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Thank you for creating the ticket! I will mark this thread as resolved for now and we will get back to you via email!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘‘On hold’ order get’s marked as ‘completed’ once refunded’ is closed to new replies.