On Hold (Authorize) to Completed (Captured)

  • Resolved MBV

    (@mbv)


    3 years, 5 months ago

    When changing order status from On On Hold (Authorize payment) to Completed, the payment stays uncaptured. Isn’t it meant to capture?

Viewing 1 replies (of 1 total)
  • Plugin Author revolutbusiness

    (@revolutbusiness)

    Hello @mbv

    Yes if you selected Authorise Only mode on plugin settings, the plugin should capture the payment on your account if you update the order status to Completed or Processing. I tested this case and did not encounter any problem, please update your plugin to the latest version (if you are using the previous versions). If that would not help to resolve the issue, please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account and eCommerce Plugins. We should be able to reach out to you via email and try to solve the problem.

Viewing 1 replies (of 1 total)
  • The topic ‘On Hold (Authorize) to Completed (Captured)’ is closed to new replies.