on click popup is popping up when touched on scroll for mobile

Dear @razmi,

We are sorry to hear that you are facing issues.
May we ask you to purge your website cache using any available caching plugin.
Also, we would ask you to purge your browser’s cache or try with incognito mode.

Regards,
Popup Builder Team

Hello,

Thank You for your quick reply.

I tried everything also from another mobile and I use chrome mobile but checked from Edge firefox mobile, check screenshot from my Edge mobile android https://drive.google.com/file/d/15AxbSw851M2bRArXTFXP5Srkdl93dF-I/view?usp=sharing here marked red circles are popup links, please check by your self on your device if possible.
It issue is all over my site.

My link to check https://www.dakhm.com/product/m10-tws-wireless-bluetooth-headset-touch-control-digital-display-panel-version-5-1/

Dear @razmi,

We double-checked your website on our end, and everything seems to be working fine.
The popup appears when you click/tap on the link only. Please note that we did not see any popup without clicking/taping the link.
May we ask you to purge your website cache using any available caching plugin?
Also, could you please send us a short video where we can see the issue?

Regards,
Popup Builder Team

Hello,

Yes cleaned cache, please check my mobile video screen https://drive.google.com/file/d/1TnCKH-O8RTcxLMOAyIDyLfbShDMBzqOg/view?usp=sharing
at
https://www.dakhm.com/product/original-lenovo-ht18-tws-bluetooth-5-0-earphone-hifi-stereo-1000mah-led-power-display-hd-call-touch-control-sport-headphone-earbuds-black/

Dear @razmi,

Please note that we double check the URL you sent on mobile mode and did not face any issue with popups. The popups appear only in case you click on them.
Could you please confirm if you cleared your website cache using caching plugins?
Meanwhile, can you please send me the system information file?
You can retrieve it from here:

How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Regards,
Popup Builder Team

Hello,

Thank You for your reply.

You can check my previous backup of the website https://wordpress-335129-2672254.cloudwaysapps.com/product/original-qkz-dm10-in-ear-earphones-dual-driver-extra-bass-stereo-earbuds/ , here version 4.1.10 is working fine so I can assume this is due to plugin update, I will be rolling back the plugin and use it.

Dear @razmi ,

Thanks for getting back to us.

We checked the website again, with another device and didn’t see any popup upon scrolling the website.
The popups appear only upon clicking on the mentioned URLs.

May we ask you to confirm if you have the latest, 4.1.12 version of the plugin?

By the way, may we have the asked System Information file, please?

How to Retrieve the “System Information” File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

Also, we have tried to open the sent URL and we were asked to enter username and password to access the file:

https://prnt.sc/q7FiyLXvy5Ni

Thanks,
Popup Builder Team