On-boarding is broken?

  • Resolved crdunst

    (@crdunst)


    1 year, 5 months ago

    Hi guys, I’ve used ithemes for years on dozens of client sites

    I edited the settings on a client site after your branding change, and the UI is better. This was an existing site, after the upgrade.

    I’ve just tried to enable the plugin on a new site, went through the on-boarding, but it won’t let me finish.

    I get a ‘thanks, your site is secure screen’. Underneath there’s a promo for pro, and two buttons. The link to the dashboard gives me a ‘Sorry, you are not allowed to access this page.’ error. The link to settings takes me back to the start with a ‘resume’ option.

    I tried opening the dashboard in a fresh session, and it’s back at the start of the start of the set up screen.

    ithemes used to have a ‘skip set up’ option so we can jump into settings. Any chance you can bring this back?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hey @crdunst!

    Definitely appreciate you reaching out here. That’s not the experience we want at all!

    In direct answer to the question: yes, we plan to make it possible to skip the onboarding wizard. We’ve been having discussions internally about various improvements to the onboarding wizard will go a long way. A skip option would be fantastic (and honestly should have already been a thing).

    It sounds like you may be configuring the settings in such a way as to prevent access to the dashboard for the user that you are logged in as, or something. I’m interested in finding a way to replicate that behavior, for sure.

    I just tried on a test installation to reproduce that error, and I was unable to.

    I’d bet if I had some steps (or even a short screencast video) of your process, I’d be able to isolate the problem faster. I’d wager it’s a configuration that I missed during testing. Can you outline which options you selected during onboarding to help me isolate things?

    Your website security is our number one priority. Thanks for the years of trusting us with that!

    Thread Starter crdunst

    (@crdunst)

    Hi Ben, thanks for taking a look, I appreciate your help. I also appreciate the plugin, so thanks.

    Upon further investigation I can see in my browser console I’m getting a 403 error, which is most likely the firewall on the site. It just happened to coincide with my first run through this version of the on-boarding process, so I assumed (probably mistakenly) that it was the plugin.

    I have a ticket in with our hosting support to see if they can see this being blocked in the firewall logs, but if I have no joy there I’ll come back to you.

    That being said, a ‘skip onboarding’ link would be great – I’d much sooner just jump into the settings, it’d be nice to have that option back again.

    Thanks again.

    Thread Starter crdunst

    (@crdunst)

    Hi Ben, our host support came back to confirm there was no record of the firewall blocking access. I tried the onboarding process again, but this time added my own IP to the list of ‘authorised hosts’ during the onboarding, and I was then able to complete and go through to the dashboard.

    It looks like it was the plugin blocking me in this case. Now I’m in the full settings, I can see there’s a ‘Automatically Temporarily Authorize Hosts’ option – I don’t remember seeing that during the on-boarding – it might be worth enabling that during the onboarding process?

    Either way, this is resolved now, thanks again for your time.

    I had the same issue and it only worked, when I kept “Security Check Pro” enabled. Either don’t make this selectable for now or fix the underlying problem soon.

    The onboarding process is much faster now compared to earlier versions, but it is still nuisance if we can’t circumvent it, if necessary.

    Same issue here. The onboarding goes smooth, I did whitelist my IP and even tried puposly selecting my user in the admin groups like this – https://prnt.sc/H7qtbTZgJBem but yet I keep getting error while trying to access the dashboard – https://prnt.sc/Fv2hbu1SDr6Y

    No plugins beside iThemes / Solid Security activated, default theme activated, and I am with administrator profile role.

    Issue started after the rebranding to Solid Security

    PS: I’ve googled this issue and couldn’t find any threads. In fact, the plugin support sent me the link to this thread. That is why i’m adding this keyword: Solid Security “Sorry, you are not allowed to access this page” error message

    PS2: I’m working with the support trying to resolve this matter. If there’s any result, I’ll give feedback here.

    Didf you enable “Security Check Pro”?

    Hi @banch3v,

    The final onboarding step should set the plugin (global) onboard_complete setting to true. Looks like this isn’t happening in your env. Ideally you want to fix whatever goes wrong in the final onboarding step but as a workaround you can manually set the (global) onboard_complete setting to true from the optional Debug page.

    +++ To prevent any confusion, I’m not SolidWP +++

    0rca (@0rca)
    22 hours, 36 minutes ago
    Didf you enable “Security Check Pro”?

    Hi @0rca,
    funny how that was the case.
    After enabling it, the plugin started working like no problem…
    Anyway, that sucks since I do not want to make additional requiest to 3rd party server potentially slowing down my website or cause any GDPR issues.
    I’d call that a bug or desired result, who knows ??

    I‘d say it‘s a bug and afaict we can disable it right after onboarding completed. So it‘s just a nuisance, but Solid should definetely work on these things and make life easier for us.

Viewing 9 replies - 1 through 9 (of 9 total)
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