on behalf of

Hi @gabjam,

Please can you paste your Post SMTP diagnostics log here so we can take a look? Thank you.

Kind Regards,
Tim

Hi Tim, thanks, yes certainly. Where is it? when i go to Diagnostic Test and run it its just gets stuck at ‘Checking…’ Ive been into files via ftp and cant find any log.

Hi @gabjam,

The diagnostics log should be where you mentioned, it should show you the log within a few seconds of the page loading. If it won’t load the diagnostics log – then it sounds like you have a server problem.

Please check this with your hosting provider, and report back. Thank you! ??

Kind Regards,
Tim

server people say all good their side, and emails working fine. Wonder if its because we use cloudflare dns, and/or could our problem come from that anyway. Emails al working good, just the daft FROM message that states From: Ourselves on behalf of Ourselves.!

Hi @gabjam,

What SMTP service are you using? I’ve not heard of the diagnostics log not loading before, so if it won’t load there definitely must be a server problem.

Kind Regards,
Tim

Not quite sure what you mean by What SMTP Service – we have mail server on our hosting server setup. Only comment server side said was “if the diagnostic test connects to the server via a IP then fail2ban could have stopped it”. But to be honest they didn’t know. We did just update your plugin.

we send outgoing mail via stmp2go but that is not input anywhere on wp.

Hi @gabjam,

What is your Post SMTP outgoing host name set to, for the SMTP server?

I would temporarily disable fail2ban as this can cause issues with sending mail. This is normally more common when sending out bulk mail though.

Hope this helps.

Kind Regards,
Tim

hi Tim,
postSMTP outgoing host = mail.ourdomain.co.uk
postSMTP settings for Envelope From is our email address, and then under message tab we have the email again on the from address, i’d have tried to remove one but they both say required.

Will leave fail2ban for moment because we have a working system, i have digressed from main issue which was trying to change/edit the FROM: OurEmail on behalf of OurEmail to now looking at the logs being an issue why it doesn’t come. I think for sake of progress im going to have to leave why the logs are not coming for the moment and look at the FROM thing. We use Woo Product Enquire and Contact Form 7, but i cant see it being them as both have the issue.

Hi @gabjam,

It sounds like your set up is correct. As you say, let’s tackle the issues one at a time then. The ‘on behalf of’ thing is weird – it’s normally some kind of problem with the SMTP server.

I am assuming you are using cPanel on your hosting server? If so, that’s not something I’ve seen before.

Without the diagnostics log, it’s really hard to work out what could be going on – as I know nothing of your particular set up.

You would certainly need to make sure that your Envelope-From Email Address and From Email Address match exactly. Any slight discrepancy could explain this issue.

Kind Regards,
Tim

OK, what has worked.! for us finally is changing the PostSMTP setting to PHPmailer on the Account Tab in the plugin. Doing this has removed the “OurEmailAddress on behalf of” from the FROM: on all email headers we Reply to. I have no idea why tbh, and im not sure if that setting compromises us in anyway but it works. Also, our diagnostic test still doesnt work, just spins saying ‘checking…’ But our emails work as required with no issues so thats for another day… or not hopefully. Thanks.

resolved

Hi @gabjam,

Glad you got this resolved. Thanks for feeding back!

If you have any further problems or queries, please do feel free to post back in these forums.

Kind Regards,
Tim