Omnisend plugin keeps disconnecting from store

  • Resolved calmind

    (@calmind)


    6 months ago

    Hi there,

    The Omnisend plugin has worked for a few weeks without problem. However, since about a week it keeps disconnecting from my Woocommerce store. Every few hours I need to manually allow permissions to sync data and it causes a problem with the e-mail automations because new customers aren’t loaded into Omnisend anymore.

    Is there a long term fix for this? Now I have to manually add customers to a segment to send them their order information and it’s very tedious. I already asked support on the website but I figured I can use all the help I can get.

    Thank you in advance.

    • This topic was modified 6 months ago by calmind.
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  • Plugin Support omnisendsupport

    (@omnisendsupport)

    Hello there!
    Thank you for opening a support thread!

    Could you please confirm that you have tried to follow the steps to resolve it provided here?

    If that didn’t help, would you be so kind to try to troubleshoot the issue following the steps described in our dedicated article here?

    If none of the above work, could you please provide us with more information on what steps exactly you follow to add permissions from your end?

    Thank you!

    Looking forward to hearing back from you!

    Plugin Support omnisendsupport

    (@omnisendsupport)

    Hello!

    We haven’t heard back from you, so we will mark this thread as resolved, but if you still have questions, you can respond, and the thread will be reopened.

    If you have any questions or need any assistance, do not hesitate to contact our Support Team. We are available 24/7 and can be reached by creating a WordPress support thread, via In-app chat, or by email at [email protected].

    Have a great day!

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