Omnisend crashes with HTTP500 in WordPress log when sending some mails

  • Resolved ingarb

    (@ingarb)


    1 month ago

    Hi! Looks like Omnisend is periodically crashing when trying to log or send (?) some emails:

    Any tips on this one?

    PHP Fatal error:? Uncaught Error: Call to a member function get_error_message() on array in /cust/0/etinor_14214/peisbu_23750/site/public/wp-content/plugins/omnisend-connect/manager/class-omnisend-logs-sender.php:36
    Stack trace:
    #0 /cust/0/etinor_14214/peisbu_23750/site/public/wp-content/plugins/omnisend-connect/includes/class-omnisend-logs.php(75): Omnisend_Logs_Sender::send()
    #1 /cust/0/etinor_14214/peisbu_23750/site/public/wp-content/plugins/omnisend-connect/includes/class-omnisend-logs.php(53): Omnisend_Logs::send()
    #2 /cust/0/etinor_14214/peisbu_23750/site/public/wp-content/plugins/omnisend-connect/includes/class-omnisend-logs.php(16): Omnisend_Logs::sync()
    #3 /cust/0/etinor_14214/peisbu_23750/site/public/wp-includes/class-wp-hook.php(324): omnisend_sync_logs()
    #4 /cust/0/etinor_14214/peisbu_23750/site/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #5 /cust/0/etinor_14214/peisbu_23750/site/public/wp-includes/plugin.php(565): WP_Hook->do_action()
    #6 phar:///usr/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(361): do_action_ref_array()
    #7 phar:///usr/bin/wp/vendor/wp-cli/cron-command/src/Cron_Event_Command.php(284): Cron_Event_Command::run_event()
    #8 [internal function]: Cron_Event_Command->run()
    #9 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/CommandFactory.php(100): call_user_func()
    #10 [internal function]: WP_CLI\Dispatcher\CommandFactory::WP_CLI\Dispatcher\{closure}()
    #11 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Dispatcher/Subcommand.php(488): call_user_func()
    #12 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(436): WP_CLI\Dispatcher\Subcommand->invoke()
    #13 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(459): WP_CLI\Runner->run_command()
    #14 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1284): WP_CLI\Runner->run_command_and_exit()
    #15 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start()
    #16 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process()
    #17 phar:///usr/bin/wp/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap()
    #18 phar:///usr/bin/wp/php/boot-phar.php(20): include(‘…’)
    #19 /usr/bin/wp(4): include(‘…’)
    #20 {main}
    ? thrown in /cust/0/etinor_14214/peisbu_23750/site/public/wp-content/plugins/omnisend-connect/manager/class-omnisend-logs-sender.php on line 36
    Error: A critical error has occurred on this site. Learn more about troubleshooting with WordPress. A critical error has occurred on this site.

    • This topic was modified 1 month ago by ingarb.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support supportomnisend

    (@supportomnisend)

    Hi there!

    Thank you for bringing this to our attention and sharing the error details. Our tech team has reviewed the provided information, but unfortunately, we are unable to trace your website based solely on the code snippet, which makes it difficult to identify your brand in Omnisend. As a result, we’re unable to check your plugin version and fully understand the broader setup to advise further.

    Could you kindly share the version of the Omnisend WooCommerce plugin you’re using, as well as a list of other active plugins? This will help us investigate the issue more thoroughly. Additionally, if you can provide as many steps as possible to reproduce the issue, that would be very helpful.

    Since some of this information might be sensitive (e.g., the plugin list), we suggest reaching out to our support team via the in-app chat or by emailing [email protected]. Our support team will take it from there, and we’ll be happy to assist you in investigating and resolving this matter.

    Also, may you please share here your Brand ID (Omnisend’s Brand ID) or store URL so that we can quickly identify your account and prioritize resolving this issue?

    We’re looking forward to your reply here and to our support team!

    Plugin Support supportomnisend

    (@supportomnisend)

    Hello there!

    We wanted to follow up regarding the issue you reported with the Omnisend plugin. We haven’t heard back from you yet and would like to ensure we’re assisting you in resolving this matter as quickly as possible.

    If you could share the version of the Omnisend WooCommerce plugin you’re using, a list of other active plugins, and your Brand ID or store URL, it would greatly help our tech team in identifying your account and prioritizing the resolution.

    Since we haven’t received a response, we’ll go ahead and mark this thread as closed for now. However, please know that we’re here to help! Once we identify the issue and assist you in resolving it, we’ll be happy to post the solution here in the thread to contribute to the WordPress forum for others who might face similar issues in the future.

    Thank you, and we look forward to hearing from you!

Viewing 2 replies - 1 through 2 (of 2 total)
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