Older orders, shipped in Woo, not updated in ShipStation

  • Resolved scmsteve

    (@scmsteve)


    3 years, 8 months ago

    We turned on syncing before we started actually shipping through ShipStation. For the most part this hasn’t been a problem as when orders shipped from our store via the old method ShipStation caught it and updated.

    There are a handful of orders that did not get updated, though. They are marked as “Completed” in WooCommerce but ShipStation still shows them as awaiting shipment. What is the best way to resolve this status in ShipStation? Should we just cancel them there, or will this push back data to WooCommerce?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Cara

    (@dcka)

    Should we just cancel them there, or will this push back data to WooCommerce?

    Canceling in ShipStation shouldn’t push back data to your store:


    Link to image: https://d.pr/i/kW04sE

    That said, I would also suggest reaching out to ShipStation support about the problem orders in case they can look at their logs and see why those orders did not update.

    Thread Starter scmsteve

    (@scmsteve)

    They have no logs or so they say.

    Very well, the source of the problem may be unknowable. At any rate, we wouldn’t expect that canceling an order in Shipstating would push data back to your store.

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter scmsteve

    (@scmsteve)

    Again, NOT RESOLVED, at least the question wasn’t fully answered.

    Plugin Support Niall a11n

    (@wpniall)

    Hi @scmsteve,

    Happy to help!

    Again, NOT RESOLVED, at least the question wasn’t fully answered

    Hmm, looking back at what’s been discussed already, I am not quite sure which part you’d like to know more about.

    I think you’re asking about this question, right?

    They are marked as “Completed” in WooCommerce but ShipStation still shows them as awaiting shipment. What is the best way to resolve this status in ShipStation?

    I recommend following these instructions to update the status in ShipStation and mark them as shipped, if you’d like the status updated on the ShipStation side.

    The alternative would be to cancel the order in ShipStation, in which case we wouldn’t expect ShipStation to push that data back to your store, especially if you deselect “Notify Marketplace.” This option would send updates back to WooCommerce if it were selected.

    Please let us know how that goes or if you need further help!

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hi @scmsteve, did you have the chance to check Niall’s reply above?

    Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 8 replies - 1 through 8 (of 8 total)
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