Older contacts are not tagged with bought products, only new contacts

  • Resolved calleha

    (@calleha)


    3 years ago

    I am using the pro integration and all seems to be working properly.
    However, only new contacts are tagged with the products and categories they have bought.
    If i use the “One click sync” function to sync older customers, they get synced but only have the tag “woocommerce”, and not the category- and product tags.

    Am i missing something, or does the “One click sync” function simply not sync these tags?

Viewing 1 replies (of 1 total)
  • MakeWebBetter

    (@makewebbetter)

    Hello @calleha

    Thank you for using our plugin.

    As per your query, we would like to tell you that One Click Sync is the feature in our Pro Version of the plugin. In that when you do instant sync i.e. when you place an order in real-time, or you set the syncing to 5 min-cron, only then your setting features will be applied like adding tags n all. But when you do one-click sync then only those contacts will sync, no other data will sync or will not check condition according to the main setting in the plugin.

    If still have any queries, please ask us anytime we are here to help you.

    Thanks and Regards,
    MakeWebBetter

Viewing 1 replies (of 1 total)
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