Old products aren’t removed

  • Resolved arlettepuck

    (@arlettepuck)


    3 years, 5 months ago

    Hi there,

    My old products (that are no longer in stock and are therefor removed from my backend) aren’t removed from my FB catalogue and show still in stock. I have no other data source than the Woocommerce app, so this isn’t the issue. Hope you can tell me what is.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Same problem here and not only in one shop. Almost in every shop with the official plugin. Deleted WooCommerce products still appear in facebook shop.

    Hi @arlettepuck

    Thank you for contacting us!

    My old products (that are no longer in stock and are therefor removed from my backend) aren’t removed from my FB catalogue and show still in stock. I have no other data source than the Woocommerce app, so this isn’t the issue.

    Most likely there was some issue in syncing the stock status of those old products.

    The best way is delete them from your Facebook catalog. Here’s the guide from Facebook on how to delete items from catalog, including how to delete multiple items at once: Delete Items From a Catalog.

    I hope that helps!

    Let me know how it goes!

    Thread Starter arlettepuck

    (@arlettepuck)

    If I delete all the products, won’t this delete the product tags I’ve added to my instagram posts too?

    If I delete all the products, won’t this delete the product tags I’ve added to my instagram posts too?

    I believe this will delete the products only not tags. If you mean if this is going to delete the products that have been tagged in Instagram posts, yes, most possibly.

    You can try to delete one product and see if that’s the case, because I don’t have a working Instagram account connected to my Facebook to test.

    I hope that helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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