Hello @saphorin
Maybe it’s better to open a support thread first instead of leaving a negative review?
We’d be happy to help you with your problem.
Maybe your server is not configured to play MP4 files, and this can be fixed quickly:
https://www.wpzoom.com/docs/enable-mp4-video-support-linuxapache-server/
Or maybe your MP4 files don’t have the right encoding – h.264, so you will need to convert your videos first:
https://www.wpzoom.com/docs/tips-for-optimizing-self-hosted-video-backgrounds/
I’d appreciate it if you could provide more details about your issue so that we can help you, and hopefully, you will leave us a better review.
Best regards
